KATHLYN DOAN NGUYEN
SPRINGVALE
Summary
A self-motivated and reliable university student, fluent in both English and Vietnamese, readily available with flexible working hours, seeking to contribute strongly to critical thinking operations demanding enthusiasm and an exemplary work ethic.
Overview
6
6
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
09.2024 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalised banking solutions and exceptional service.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Supervisor
Sharetea Springvale
09.2021 - Current
- Used safe working practices at all times, and adhered to company guidelines
- Followed policies and procedures related to application methods and quality standards at all times
- Worked with a professional and courteous attitude at all times
Student Ambassador
Monash University
01.2021 - Current
- Served as a Student Advisor, helping students to more clearly define and follow their academic path
- Scheduled vendor appointments, handled follow-ups, picked up items, and coordinated with other professionals to guarantee a seamless event day
- Communicate with parents through newsletters, videos, and photos of student work
FOH - Supervisor
Sinjeon Street Food
04.2021 - 09.2021
- Provide exceptional customer service
- Product management and completing sales report
- Experienced and has the ability to multi-task and work in a rapid environment
School's social event planner
Sacred Heart Girl's College
06.2018 - 12.2018
- Organised and prioritised work to complete allocated tasks in a timely, efficient manner
- Coordinate, planned and supervised school events
- Utilize financial strategy and negotiations to maximize parameters of an event within the given budget
Childcare educator's assistant (volunteer)
Dandenong Day Nursery
06.2018 - 09.2018
- Served as a friendly, hardworking, and punctual employee
- Engage and participate in children development and activities
Education
Bachelor of Commerce - Finance with minors in Accounting and Economic
Monash University
03.2021
High School Year 12 Graduate - Victorian Certificate of Education (VCE)
Sacred Heart Girl's College
11.2020
VCE Graduate -
Springvale Vietnamese Ethnic School
11.2019
Skills
- Leadership Skills
- Public speaking
- Adequate social and communication skills
- Highly organised and efficient
Languages
English
Vietnamese
Personal Information
- Date of Birth: 28/09/2002
- Nationality: Australian
References
Will provide upon request
Timeline
Customer Banking Specialist
Commonwealth Bank
09.2024 - Current
Supervisor
Sharetea Springvale
09.2021 - Current
FOH - Supervisor
Sinjeon Street Food
04.2021 - 09.2021
Student Ambassador
Monash University
01.2021 - Current
School's social event planner
Sacred Heart Girl's College
06.2018 - 12.2018
Childcare educator's assistant (volunteer)
Dandenong Day Nursery
06.2018 - 09.2018
Bachelor of Commerce - Finance with minors in Accounting and Economic
Monash University
High School Year 12 Graduate - Victorian Certificate of Education (VCE)
Sacred Heart Girl's College
VCE Graduate -
Springvale Vietnamese Ethnic School
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