Keala Huynh

Educated at Griffith University and graduating with a Bachelor of Psychological Science and Bachelor of Criminology and Criminal Justice. Previously worked in hospitality and customer service for over seven years. Recently moved to administrative employment for two years. Currently working as a Court Services Officer in the Specialist Courts team at the Brisbane Magistrates Court.

Over the last 9 years of employment, I have established a strong work ethic and developed a foundation of transferable working skills in areas of communication, accountability, leadership, and adaptability.

Leadership:

- Managed court operations in the Registrar's absence, ensuring efficient court proceedings.

- Utilized emotional intelligence to support and coordinate the team effectively.

- Learned the responsibilities of supervisors to provide assistance whenever necessary.

- Delegated tasks to ensure smooth operations

- Coached and trained new staff

Communication:

- Excelled in clear and respectful communication and active listening.

- Fostered strong relationships and mutual understanding with colleagues and stakeholders.

- Developed strong rapport with regular customers by consistently remembering their names and orders and maintaining clear and personable communication.

Adaptability:

- Thrived in dynamic environments by adjusting strategies to changing priorities and team dynamics.

- Successfully managed solo during team absences, maintaining calm and efficiency.

- Excelled in a fast-paced environment, developing strong multi-tasking skills.

- Adapted to different roles and duties

Accountability:

- Demonstrated integrity and reliability in delivering results.

- Proactively researched and resolved procedural queries, enhancing team knowledge and competence.

- Managed appointment bookings and patient billing with accuracy, showing accountability in handling sensitive patient information and administrative tasks.

- Maintained high standards of service and product quality, ensuring customer satisfaction and adherence to company guidelines.

• Undertook two secondments in different departments: the Courts Innovation Program and Practice, Improvement, and Engagement.
• Created step-by-step instruction guide for Fast Track Pilot System used in the Children’s Court and updated the Youth Justice and Child Protection procedures.
• Trained new staff across diverse environments - delivered training for new team members at McDonald's and Starbucks, as well as at the Brisbane Magistrates Court, ensuring adherence to operational standards, court procedures and departmental protocols.

• Angela Hansen, Acting Registrar – Children’s Court, Angela.Hansen@justice.qld.gov.au, 0417 009 448
• Jessica Winters, Acting Senior Registrar – Specialist Courts, Jessica.Winters@justice.qld.gov.au, 0475 923 835