Summary
Overview
Work History
Education
Skills
Strengths
Accomplishments
Timeline
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Philla GUAN

Brisbane,QLD

Summary

Results-driven professional with a background in the justice system, specializing in administration, team collaboration, and legal matters. Fluent in both English and Mandarin, with justice-related qualifications in Australia and China. Demonstrated success in court services, client management, and compliance. Seeking a challenging position to foster personal and professional growth.

Overview

14
14
years of professional experience

Work History

Court Services Officer

Brisbane Magistrate Court
BRISBANE, QLD
01.2024 - Current
  • Assisted registrars in the preparation and processing of complex court matters, ensuring the timely update of decisions and prompt delivery of outcomes to external stakeholders.
  • Provided prompt resolutions to court user inquiries, facilitating easy access to the justice system through interpreter bookings and videoconferencing rooms.
  • Supported magistrates in a fast-paced court environment by organizing and submitting required paperwork.
  • Utilized efficient digital tools including QWIC, EDOCS, WEBEXT, and Microsoft Office to manage records and files effectively.
  • Developed and maintained strong relationships with DPP, QPS, Legal Aid, and other external stakeholders by consistently keeping up-to-date knowledge of services.

Account Manager

Redysure
BRISBANE, QLD
08.2022 - 01.2024
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.

Compliance Officer

Focused Wellbeing and Support Services
BRISBANE, QLD
07.2022 - 01.2023
  • Stayed abreast of applicable laws and state or federal regulation to report violations.
  • Created and managed action plans to mitigate audit discoveries and compliance concerns.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Conducted reviews to foster ongoing compliance with federal and local regulations.

Lawyer

Tiantai Law Firm
BEIJING, CHINA
07.2010 - 07.2019
  • Maintained current knowledge of laws to provide clarification on legal concerns.
  • Negotiated with opposing parties to remedy disputes.
  • Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
  • Proficiently practiced as a criminal defense lawyer, while also mentoring and training new attorneys.
  • Led organization of department staff, providing training for new hires, managing department website and paperwork maintenance, collaborating with cross-functional teams within the company, and actively contributing to company policy formation.

Education

Diploma of Justice - Legal Studies

TAFE Queensland
Brisbane, QLD
01-2024

Certificate II in Community Services - Community Health Services

TAFE Queensland
Brisbane, QLD
01-2022

English For Academic Purposes - English

TAFE Queensland
Brisbane, QLD
01-2021

Master of Law - Legal Studies

China University of Political Science And Law
Beijing, CHINA
07-2018

Bachelor of Law - Legal Studies

Peking University
Beijing, CHINA
07-2012

Skills

  • Cultural Awareness
  • Time Management
  • Multitasking
  • Microsoft office
  • Teamwork and Collaboration
  • Records Maintenance
  • Comprehensive legal knowledge
  • Meticulous attention to detail
  • Adaptability
  • Quickly Learner

Strengths

  • Strong understanding of the justice system: with over ten years of experience within the legal field, I developed a strong understanding of the processes and procedures that make the justice system work effectively with stakeholders, court users and judicial officers. I have strong understanding that every decision made is to be backed up by relevant policies and legislation, in order to achieve a non-biased, fair, and transparent result.
  • A variety of experience with teamwork: Throughout my career, teamwork has been an essential skill required throughout my roles, which I have learnt to master. Collaboration is important to make decisions that will benefit the workplace and provide a fair outcome. I work with others by being an open listener to other ideas, strategies, and concepts. I also respect people from all social, economic, educational, and cultural backgrounds.
  • High administration skills: Since I graduated in 2010, I have always been involved in various administrative roles, which have provided me with a variety of skills. I have strong abilities to use computer software such as Microsoft Office Suite. I also frequently am in charge of organising and arranging meetings, bookings, and interviews within a dedicated time frame, as well as other office duties such as, filing, managing emails, preparing documents, and scanning files.
  • Pay attention to detail: I have a very attentive mind, meaning that I am able to pay attention to every minute detail. In my current position, I must frequently double check documents for any minor changes that will impact what decision is made. Even in repetitive tasks, it is instilled in me to always read through each application or document carefully to prevent any mistakes or misinterpretation.
  • Hardworking and a quick learner: From adjusting to a disability to learning an entirely new language and way of living, I can definitely say I am a hard worker and quick learner. There are always changes being made in computer software, the legislation and workplace rules and therefore, being a quick learner has always been a part of my work ethic in order to stay up to date. I work exceptionally hard and never avoid complex tasks as I look at them as a learning opportunity.

Accomplishments

  • Lawyer of the Year 2019 at TianTai law firm.
  • Awarded the National Outstanding Student Award at Peking University

Timeline

Court Services Officer

Brisbane Magistrate Court
01.2024 - Current

Account Manager

Redysure
08.2022 - 01.2024

Compliance Officer

Focused Wellbeing and Support Services
07.2022 - 01.2023

Lawyer

Tiantai Law Firm
07.2010 - 07.2019

Diploma of Justice - Legal Studies

TAFE Queensland

Certificate II in Community Services - Community Health Services

TAFE Queensland

English For Academic Purposes - English

TAFE Queensland

Master of Law - Legal Studies

China University of Political Science And Law

Bachelor of Law - Legal Studies

Peking University
Philla GUAN