KEALIE HANNAFORD
Caringbah,NSW
Summary
Bringing strong experience in reception and administration, with a focus on client service and front office operations. Experienced in appointment scheduling, enquiries, records and supporting efficient day to day operations. Reliable, adaptable and calm under pressure, with a professional and compassionate approach to patient and client service.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Dental Assistant/ Receptionist
Bay Central Dental
Woolooware
11.2025 - 08.2026
- Provided both clinical and administrative support.
- Managed patient appointments, follow-ups, payments and health fund claims.
- Assisted clinicians chairside during a range of dental procedures while prioritising patient comfort and maintaining an efficient workflow.
- Prepared treatment rooms and equipment before and after procedures.
- Sterilised instruments and maintained strict infection control and workplace health standards.
Front of house/ Assistant dog groomer
D'Spa dog spa
Cronulla
09.2024 - 08.2025
- Coordinated front of house operations, including appointment scheduling, client consultations, and phone/email correspondence to ensure a seamless client experience.
- Assisted lead groomers in implementing animal handling techniques to minimize pet stress and enhance safety.
- Ensured cleanliness and safety standards by regularly cleaning and disinfecting grooming equipment and facility areas.
Receptionist
Millers Turf
Wilberforce
02.2023 - 09.2024
- Managed front desk operations, handling high volumes of incoming calls and resolving customer and supplier inquiries to enhance service experience.
- Coordinated order processing by liaising with customers, warehouse staff, and delivery teams, ensuring timely service delivery.
- Maintained stock availability records and supplied detailed product information to clients, supporting informed purchasing decisions.
Kennel hand/ receptionist/ veterinary assistant
Rose Bay Veterinary Hospital
Rose Bay
08.2020 - 01.2023
- Progressed from kennel duties into veterinary nursing support and reception, gaining hands on clinical experience.
- Assisted veterinarians with consultations, diagnostics, treatments, emergency care, patient restraint and inpatient monitoring.
- Managed reception duties including appointment scheduling, triage enquiries, patient admissions/discharges and medical records.
Education
Year 10 Certificate -
Bede Polding College
South Windsor 01.2011 - 12.2014
Skills
- Dependability
- Effective Multitasking
- Customer service
- Organisation
- Punctuality
- Compassionate care
- Relationship building
Certification
Current NSW RSA & First Aid Certificate
Timeline
Dental Assistant/ Receptionist
Bay Central Dental
11.2025 - 08.2026
Front of house/ Assistant dog groomer
D'Spa dog spa
09.2024 - 08.2025
Receptionist
Millers Turf
02.2023 - 09.2024
Kennel hand/ receptionist/ veterinary assistant
Rose Bay Veterinary Hospital
08.2020 - 01.2023
Year 10 Certificate -
Bede Polding College
01.2011 - 12.2014