Keeley Troop
Torquay,Victoria
Summary
I am a current Speech Pathology student at La Trobe University on track to graduate at the end of 2024, eagerly preparing to embark on a career in the field. I bring a blend of motivation, diligence, and a commitment to excellence in my endeavours.
My history reflects a steadfast dedication to delivering exceptional customer service and exhibiting strong leadership qualities. I thrive in problem-solving situations and possess a talent for cultivating cohesive teamwork. With an approachable, friendly demeanour, I readily embrace challenges with enthusiasm and adaptability, persistently striving for personal and professional growth.
Overview
8
8
years of professional experience
Work History
Speech Therapy Assistant
Interact Speech Pathology
04.2023 - Current
- Creating resources for client sessions
- Assisting speech pathologists in therapy sessions for paediatric patients, ensuring comfort and engagement
- Implementing tailored therapy activities under guidance to meet individual needs
- Demonstrating sensitivity in working with diverse communication disorders
- Adhering to clinic policies for patient safety and well-being
- Effectively communicating with colleagues, parents, and caregivers
- Monitored patient safety during therapy sessions by adhering strictly to established protocols and guidelines ensuring secure environment for optimal progress.
Retail Sales Assistant
Bunnings Warehouse
10.2018 - Current
- Greet customers and help with product questions, selections and purchases
- Organise store merchandise racks and displays to promote and maintain visually appealing environments
- Assist customers with prompt and polite support in-person and via telephone
- Work closely with shift managers to solve problems and handle customer concerns
- Use POS system to process sales, returns, online orders and gift card activations
- Balance and organise cash register/cash handling
- Help customers complete purchases, locate items and join reward programs
- Issue receipts and process refunds, credits or exchanges
- Refund payments for returned items, process exchanges and offer store credit to achieve customer satisfaction
Retail Manager
Bunnings Warehouse
08.2021 - 03.2022
- Exhibited excellent people skills during interactions with employees and customers
- Open and close store independently and prepare nightly bank drop for manager
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organised
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues and difficult customers
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Office Administrative Assistant/Pool Lifeguard
The Geelong College Recreation Centre
10.2016 - 02.2022
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.
Education
Bachelor of Speech Pathology (Honours) -
La Trobe University
Bundoora, VIC10.2024
Victorian Certificate of Education -
The Geelong College
Newtown, VIC11.2018
Languages
English
Native or Bilingual
French
Limited Working
University Placements
Student Placement (Novice)
La Trobe Communication Clinic
Bundoora, Victoria
March 2023 - May 2023
Student Placement (Intermediate)
St Vincent's Hospital Melbourne
Fitzroy, Victoria
October 2023
Student Placement (Near Entry-Level)
SCOPE Geelong
Geelong, Victoria
March 2024 - May 2024
References
Caitlin Jolly
Speech Pathologist and Director
Interact Speech Pathology
0412004634
Marie Byrne
Therapy Team Leader
Scope Geelong
0457763135Amanda Roiter
Coordinator
Bunnings Waurn Ponds
0409605849
Timeline
Speech Therapy Assistant
Interact Speech Pathology
04.2023 - Current
Retail Manager
Bunnings Warehouse
08.2021 - 03.2022
Retail Sales Assistant
Bunnings Warehouse
10.2018 - Current
Office Administrative Assistant/Pool Lifeguard
The Geelong College Recreation Centre
10.2016 - 02.2022
Bachelor of Speech Pathology (Honours) -
La Trobe University
Victorian Certificate of Education -
The Geelong College
Similar Profiles
Marisha Anastasia OrtegaMarisha Anastasia Ortega
Speech-Language Pathologist Clinical Fellow at LA Speech Pathology Services, Inc.Speech-Language Pathologist Clinical Fellow at LA Speech Pathology Services, Inc.
Mary Debra Lasisi M.S. SLPMary Debra Lasisi M.S. SLP
Speech-Language Pathologist Assistant at LA Speech Pathology ServicesSpeech-Language Pathologist Assistant at LA Speech Pathology Services
Paulette PardyPaulette Pardy
Speech Pathologist at Chatterbox Speech And Language PathologySpeech Pathologist at Chatterbox Speech And Language Pathology
Kate StoneKate Stone
Waitressing at Sou' West BreweryWaitressing at Sou' West Brewery
Chris HayChris Hay
Barista at The Village Door CafeBarista at The Village Door Cafe