Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Keiko BASS

Biggera Waters,QLD

Summary

Dedicated Personal Care Assistant with extensive experience at Ozcare Ozanam Villa Aged Care, specializing in dementia care and patient safety. Proven ability to enhance residents' dignity and well-being through compassionate care and effective teamwork. Skilled in manual handling and committed to delivering exceptional service in high-pressure environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Ozcare Ozanam Villa Aged Care
Burleigh Heads, Australia
11.2021 - Current
  • Assisting residents with Dementia, High Care and Low Care for their ADL's with a manual handling
  • Assisting residents to support their living with their dignity and well-being

Personal Care Assistant

Lions Haven for the Aged
Hope Island, Australia
12.2019 - 11.2021
  • Assisting residents with Dementia, High Care and Low Care for their ADL's with a manual handling
  • Assisting residents to support their living with their dignity and well-being

Travel Coordinator

H.I.S. Australia Pty.Ltd.
Gold Coast, Australia
01.2009 - 08.2019
  • Company Overview: (Travel company: Inbound & Outbound)
  • Coordinating flights, accommodation, transports, tours and others based on cost and time of travel to enhance customers' experience and satisfaction
  • Air ticketing in domestic and international
  • Customer Service - Assisting customers while their travel
  • (Travel company: Inbound & Outbound)

Telephone Customer Service for mileage

Contact 1-2-1
Sydney, Australia
01.2007 - 09.2007
  • Company Overview: (Subcontractor for Air France and KLM)
  • Booking air tickets with mileage
  • Delivered exceptional level of service to each customer.
  • (Subcontractor for Air France and KLM)

Senior Travel Coordinator

I.D.Tours South Pacific Pty. Ltd.
Sydney, Australia
05.2000 - 04.2005
  • Company Overview: (Travel company: Inbound)
  • Comprehended and booked land arrangements according to package and FIT tour itinerary provided by travel agents
  • Negotiated with suppliers for matching the itinerary requested by travel agents
  • Checking invoices from the agents and suppliers
  • (Travel company: Inbound)

Senior Travel Coordinator, Tour Guide, Driver Guide

d.o.a. Australia Pty. Ltd
Sydney, Australia
08.1996 - 05.2000
  • Company Overview: (Tours and Guide/Driver/Coach company)
  • Operated tours, booking land arrangements
  • Trained apprentice tour guides
  • Assigned guides, drivers and coaches
  • (Tours and Guide/Driver/Coach company)

Tour Guide

JTJ Luxury Tours
Sydney, Australia
10.1995 - 08.1996
  • Company Overview: (Guide & Coach company)
  • Greeted customers and take to tourist spots with commentary according to itinerary
  • Assisted customers for check in at hotel and airport
  • Assisted customers with local information and booking for tours
  • (Guide & Coach company)

Tour Guide, Driver Guide

SC Tours
Sydney, Australia
02.1994 - 09.1995
  • Company Overview: (Tours, Guide/Driver/Coach company)
  • Greeted customers and take to tourist spots with commentary according to itinerary
  • Assisted customers for check in at hotel and airport
  • Assisted customers with local information and booking for tours
  • (Tours, Guide/Driver/Coach company)

Administration, Telephone Sales Support

ISF Trading Pty. Ltd
Osaka, Japan
10.1991 - 03.1993
  • Company Overview: (Import & Wholesale of Liquor)
  • Greeted customers and offered assistance with merchandise
  • Maintained records related to sales, return and inventory availability
  • (Import & Wholesale of Liquor)

Education

Bachelor - the British-American Literature

Koka Women's University
Kyoto, Japan
03.1990

Skills

  • Manual handling
  • Patient safety
  • Dementia care
  • Observational skills
  • Hygiene assistance
  • Customer relationship management
  • Time management
  • Team collaboration
  • Compassionate care
  • Meal preparation
  • Grooming assistance
  • Dressing assistance

Accomplishments

  • In Recognition of Outstanding Community Service

Languages

Japanese
Native/ Bilingual

Certification

29/07/2025 First Aid at Paradise First Aid

29/07/2025 CPR at Paradise First Aid

17/01/2025 Standard Mental Health First Aider at Mental Health First Aid Australia

27/11/2023 NDIS Worker Screening (Yellow Card)

27/11/2023 Working with Children (Blue Card)

05/07/2023 Certificate IV in Ageing Support at DP Training

15/08/2022 Police check

02/05/2022 NDIS Worker Orientation Module

20/01/2020 Certificate III in Individual Support at Blue Stone Medical & Professional

1993 Australian driver license (class: LR)

Timeline

Personal Care Assistant

Ozcare Ozanam Villa Aged Care
11.2021 - Current

Personal Care Assistant

Lions Haven for the Aged
12.2019 - 11.2021

Travel Coordinator

H.I.S. Australia Pty.Ltd.
01.2009 - 08.2019

Telephone Customer Service for mileage

Contact 1-2-1
01.2007 - 09.2007

Senior Travel Coordinator

I.D.Tours South Pacific Pty. Ltd.
05.2000 - 04.2005

Senior Travel Coordinator, Tour Guide, Driver Guide

d.o.a. Australia Pty. Ltd
08.1996 - 05.2000

Tour Guide

JTJ Luxury Tours
10.1995 - 08.1996

Tour Guide, Driver Guide

SC Tours
02.1994 - 09.1995

Administration, Telephone Sales Support

ISF Trading Pty. Ltd
10.1991 - 03.1993

Bachelor - the British-American Literature

Koka Women's University

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Keiko BASS