Keira Johnston

Duties within in this role included managing customer returns, exchanges, queries or complaints efficiently to ensure a smooth process for both customers and all employees, leading and supervising the front end team during shifts and opening and closing the store. This included organisation of break times, shift changes and overall commination and leadership through out the team. As well as supervision, playing a crucial role in the online department which included picking, packing and delivering orders.

• My position in this job was a front of house supervisor/Head waitress. Duties of this role included taking dine in orders, completing takeaway orders over the phone, till operatiom, food and beverage attendant, behind the bar operations and handling alcohols. As well as training new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.

• Duties include food preparation (especially gluten free), salad making, deboning and skinning fish, customer service, till operation, balancing the till and taking phone orders. Have completed online Covid safe training and follow all Covid safe hygiene work practices.