Keisha Sellen
Townsville ,QLD
Summary
Aim to secure a responsible career opportunity to fully utilise my knowledge, experience and skills while making a significance to the success of the company. I am motivated, energetic and reliable person who is pursing a career within delivery of excellent customer service, team work, excellent communication and interaction skills.
Overview
5
5
years of professional experience
Work History
Team Member
Mcdonald’s
North Shore , Qld
05.2019 - 09.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- making coffees in the McCafé
Assistant Property Administrator
National affordable housing
Townsville , Qld
06.2022 - 08.2022
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs
- Organise maintenance for housing
- Filling paperwork
- Use of console gateway system
- Forwarding phone calls and notes to property managers
Food and Beverage Attendant
Mercure Hotel
Townsville , Qld
09.2022 - 10.2023
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Setting up for functions and conference when needed
- Service of food in conference and in restaurant
- Set tables for upcoming meals by following food service guidelines.
- Service of alcohol
Appreciate Beauty Therapist
Wax It Wellness & Rejuvenation
Townsville, QLD
09.2023 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Enhanced client relationships through excellent customer service and effective communication skills.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Maintained counter and display areas for cleanliness and organization.
Education
Certificate 2 in Hospitality -
Northern Beaches State High School
Townsville, QLD11.2021
Certificate 2 in Business -
Northern Beaches State High School
Townsville, QLD11.2021
Skills
- Food Safety Standards & Handling
- Customer service
- Cashier and Customer Orders
- Computer skills - Microsoft and POS system
- Maintain a cleaning and Hygenic environment
- Teamwork in fast paced environment
- Communication skills
- WH&S Skills and knowledge
- Greet customers as they enter and thank them for their business as they leave
- Clean and maintain designated area at all times
- Take customer orders correctly and efficiently and resolve customer issue
- Product Knowledge
- Hygiene and Sanitation Practices
- Sales and upselling abilities
- Friendly and Helpful
- Reliable and Responsible
Timeline
Appreciate Beauty Therapist
Wax It Wellness & Rejuvenation
09.2023 - Current
Food and Beverage Attendant
Mercure Hotel
09.2022 - 10.2023
Assistant Property Administrator
National affordable housing
06.2022 - 08.2022
Team Member
Mcdonald’s
05.2019 - 09.2023
Certificate 2 in Hospitality -
Northern Beaches State High School
Certificate 2 in Business -
Northern Beaches State High School