Kellie Baskerville
Hospitality
Mudgee,NSW
Summary
At Mudgee Bakery & Cafe, I excelled as a Bakery Assistant, where I enhanced customer satisfaction and streamlined operations. Leveraging skills in food safety and order taking, I led training for new staff, significantly improving service quality. My proactive coordination for special events and inventory management underscored my commitment to excellence and teamwork.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Bakery Assistant
Mudgee Bakery & Cafe
Mudgee, NSW
10.2009 - 12.2024
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
- Coordinated with bakery team to fulfill large orders and special event requests.
- Participated in staff meetings and training sessions to improve bakery operations and customer service skills.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
Bartender
Oriental Hotel
Mudgee, NSW
03.2001 - 05.2004
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Lawson Park Hotel
Mudgee, NSW
08.1999 - 10.2000
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bar Manager
Paragon Hotel
Mudgee, NSW
01.1994 - 07.1999
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Produce Team Lead
Woolworths Group
Mudgee, NSW
01.1991 - 05.1994
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Education
High School Diploma -
Mudgee High School
Mudgee, NSW12-1985
Skills
- Food safety
- Order taking
- Temperature monitoring
- Menu planning
- Quality control
- Bakery maintenance
Certification
- First Aid Course Cert
- Food Handler Cert
Timeline
Bakery Assistant
Mudgee Bakery & Cafe
10.2009 - 12.2024
Bartender
Oriental Hotel
03.2001 - 05.2004
Bartender
Lawson Park Hotel
08.1999 - 10.2000
Bar Manager
Paragon Hotel
01.1994 - 07.1999
Produce Team Lead
Woolworths Group
01.1991 - 05.1994
- First Aid Course Cert
- Food Handler Cert
High School Diploma -
Mudgee High School
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