Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

KELLIE CATTELL

Merrimac

Summary

I am passionate about mental health and helping to break the stigma that surrounds it. I have lived experience in the field and want to work with people to better their lives. I am empathetic, understanding and non-judgmental and constantly working on listening skills. I have expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant policy and procedures.

Overview

20
20
years of professional experience

Work History

Disability Employment Consultant

EPIC Assist
05.2022 - 12.2023
  • Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
  • Collaborated with employers to develop accurate, current job postings and descriptions.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Participated in community programs and events to communicate and promote development of job opportunities for participants.
  • Manage over 30 clients.

RETAIL ASSISTANT

BIG W
01.2006 - 05.2022
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Prioritized helping customers over completing other routine tasks in store.

RETAIL ASSISTANT

CRAZY CLARKS
01.2004 - 01.2006
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Diploma - Counselling

Australian Institute of Professional Counsellors
Gold Coast, QLD
06.2025

Certificate III - Community Services

Kirana Colleges
09.2023

Certificate IV - Mental Health

Kirana Colleges
05.2022

DIPLOMA - MAKE UP

FRAMPTON INSTITUE OF CINEMAGRAPHIC
2009

GRADE 12 -

ELANORA STATE HIGH SCHOOL
2006

Skills

  • Operational Efficiency
  • Confidential Records Management
  • Manage Employee Relations
  • Monitoring Outcomes
  • Customer Satisfaction
  • Job Search Strategies
  • Employment Equity
  • Problem Resolution
  • Employee and Applicant Assessment
  • Effective Communication Skills
  • Program Planning
  • Tracking Client Progress
  • Workplace Safety
  • Case Management

Additional Information


  • Volunteer at Tallebudgera State School Tuckshop.
  • Ambassador for Just Strong women’s work out clothing. To support women with mental health.
  • Make-up volunteering – Trinity Catholic College charity for cancer awareness for prosthetic and breast
  • SeaFM Cancer Calendar 2010. Melbourne Cup charity function 2011.

Timeline

Disability Employment Consultant

EPIC Assist
05.2022 - 12.2023

RETAIL ASSISTANT

BIG W
01.2006 - 05.2022

RETAIL ASSISTANT

CRAZY CLARKS
01.2004 - 01.2006

Diploma - Counselling

Australian Institute of Professional Counsellors

Certificate III - Community Services

Kirana Colleges

Certificate IV - Mental Health

Kirana Colleges

DIPLOMA - MAKE UP

FRAMPTON INSTITUE OF CINEMAGRAPHIC

GRADE 12 -

ELANORA STATE HIGH SCHOOL

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