Kellie Cole
Kilsyth,VIC
Summary
Retail Sales with more than 8 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Strong will do attitude and always willing to put in 110%. Strong skills of customer service, building relationships, and working towards a goal.
Overview
6
6
years of professional experience
Work History
Florist Manager
Flowers Of Rowville
10.2020 - 12.2023
- Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Implemented innovative marketing strategies to attract new clients and grow business revenue.
- Supervised daily operations of thestore, maintaining high standards of cleanliness, organization, and visual presentation.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Optimized store layout for better product visibility and easier navigation for customers.
- Utilized social media platforms effectively to promote the store''s services and connect with potential customers.
- Fostered a positive work environment through clear communication channels among team members.
- Trained employees on customer order taking and basic floral arranging.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Florist
Flowers By Kathleen Kelly
02.2020 - 10.2020
Florist
Forget Me Not Floret
01.2018 - 01.2020
Education
Certificate IV - Training And Assessment
Holmesglen
Chadstone, VIC09.2024
Certificate IV - Floristry
Marjorie Milner
Surrey Hills, VIC11.2020
Certificate II - Animal Studies
Box Hill Institute of TAFE
Melbourne, VIC03.2017
Mt Lilydale Mercy College
Lilydale, VIC04.2015
Skills
- Order Fulfillment
- Quality Assurance
- Product ordering
- Customer Service
- Client Consultations
- Time Management
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Computer Skills
- Work Planning and Prioritization
Hobbies
I absolutely adore animals! If you name an animal, I probably would have owned it. Currently I have some mice, a cats, dogs and a snake (I know, not a good match with the mice hey) I currently study one day a week working towards my certificate in training and assessment. Other than that, I spend most my nights on the couch with the animals!
Timeline
Florist Manager
Flowers Of Rowville
10.2020 - 12.2023
Florist
Flowers By Kathleen Kelly
02.2020 - 10.2020
Florist
Forget Me Not Floret
01.2018 - 01.2020
Certificate IV - Training And Assessment
Holmesglen
Certificate IV - Floristry
Marjorie Milner
Certificate II - Animal Studies
Box Hill Institute of TAFE
Mt Lilydale Mercy College
Similar Profiles
Karena Jiajing JIANGKarena Jiajing JIANG
Pre-Service Teacher at Kool Kitz RowvillePre-Service Teacher at Kool Kitz Rowville
Samuel MitchellSamuel Mitchell
Solar Electrician at O'Brien Electrical and Plumbing RowvilleSolar Electrician at O'Brien Electrical and Plumbing Rowville
Caitlin DwyerCaitlin Dwyer
Team member at Hungry Jacks RowvilleTeam member at Hungry Jacks Rowville
Joanne SmithJoanne Smith
Education Support Officer/Classroom Assistant at Yarra Ranges Special Development SchoolEducation Support Officer/Classroom Assistant at Yarra Ranges Special Development School
Benjamin FrenchBenjamin French
Executive Manager Warehouse Operations at Aldi Stores Pty LtdExecutive Manager Warehouse Operations at Aldi Stores Pty Ltd