Kellie Czarnecki

I am an Education Support person in the Upper Junior section at Yarrabah School. I am a compassionate, driven educational assistant with two years of experience supporting the teaching of primary school students in a special development school. Committed to monitoring performance in classrooms and guiding the development of children by promoting inclusiveness.

My duties include;

• Organising resources and equipment and assisting with lesson planning.
• Maintaining anecdotal records on students for use in reviewing student’s development.
• Assisting students with personal care and toileting.
• Assisting students at meal time.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques and hotel operations.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.