Kellie Duong

Assisted in setting up and decorating wedding venues according to event requirements.

Served food and beverages efficiently while ensuring a high level of customer service.

Coordinated with team members to maintain smooth event operations.

Cleaned and reset banquet areas promptly after events.

Provided guests with a welcoming and professional experience.

Prepared and served a variety of cocktails, mocktails, and other beverages tailored to guest preferences.

Demonstrated strong knowledge of spirits, wines, and beers to provide recommendations and enhance guest experience.

Maintained a well-organized and fully stocked bar, ensuring efficient service during high-demand periods.

Provided excellent customer service while handling orders, payments, and special requests.

Ensured compliance with responsible service of alcohol (RSA) regulations and venue policies.

Collaborated with the event team to deliver seamless bar operations for weddings and special events.

Welcoming customers and placing them in positions appropriate to the number of people they have

Share knowledge and flavors of menu items, helping customers make appropriate personal decisions based on preferences.

Coordinate with kitchen staff to prepare dishes accurately and promptly for customers

Maintain customer satisfaction by checking in regularly to assess food and beverage needs.

Keep dining and work areas clean and ensure dipping sauces on customer service tables are always filled.

Clean up when guests finish the meal, set up the dining table as before, ready to welcome new guests

• Negotiate the best shipping rate and every relevant fee with couriers
• Deal with problematic orders every day
• Manage sales staff working in the Philippines online
• Chat with clients and close orders on Pancake software

• Consulting and persuading customers to use the company's products and achieve monthly sales target

• Training staff in serving positions of a buffet restaurant