Summary
Overview
Work History
Education
Skills
Personal Information
Contactdetails - Phone
Timeline
Receptionist

Kellie-Marie Cooper

MORAYFIELD,Qld

Summary

Confident and hardworking individual who prioritizes reliability and thrives in a team-oriented environment. Possesses a disciplined nature that allows for effective execution of directions while remaining eager to acquire new skills. Strong work ethic and commitment to contributing to the success of any organization joined. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Night fill and Customer Service

Woolworths
07.2022 - 05.2024
  • Stocking of products to shelves
  • Customer Service
  • Unloading of linehaul
  • Supporting other departments with enquiries

Customer Service Officer

Blue Care
06.2017 - 12.2020
  • Answering inbound calls
  • Customer Service
  • Enquiries from families about setting up home care services
  • General enquiries for NDIS, Residential, Respite and QCSS funding

Customer Care

DHL
02.2013 - 05.2017
  • Tracking lost shipments
  • Resolving issues for customer when shipment not in Australia
  • Complaint Handling
  • Customer Service
  • Meeting Targets set for customer care

Operations

DHL
02.2012 - 02.2013
  • Receiving customers imports
  • Complaint Handling
  • Customer Service
  • Reporting
  • Following up on Emails
  • Reception
  • Opening and Closing Store
  • End of day report and reconciling cash register
  • Answering phones and taking messages
  • Banking
  • Achieving budget targets

Customer Care

DHL
07.2011 - 02.2012
  • Tracking lost shipments
  • Resolving issues for customer when shipment not in Australia
  • Complaint Handling
  • Customer Service
  • Meeting Targets set for customer care

Customer Service

DHL
11.2009 - 07.2011
  • Answering phone calls
  • Tracking shipments
  • Lodging enquiries
  • Customer Service
  • Complaint handling

Education

Senior School - English Communication, Trade and Business Maths, Early Childhood Studies, Business Certificate in clerical studies, Art, Drama Studies

Morayfield High School
Morayfield

Skills

  • Complaint Handling
  • Attention to Detail
  • Customer Focus
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Teamwork skills
  • Excellent Communication
  • Call Center Operations
  • Multitasking Abilities
  • Calm Under Pressure
  • Self Motivation
  • Call center experience
  • Product and service knowledge
  • Team Collaboration
  • Customer service excellence
  • Inbound Call Management
  • Work Prioritization

Personal Information

Date of Birth: 11/21/86

Contactdetails - Phone

0415 883 603

Timeline

Night fill and Customer Service

Woolworths
07.2022 - 05.2024

Customer Service Officer

Blue Care
06.2017 - 12.2020

Customer Care

DHL
02.2013 - 05.2017

Operations

DHL
02.2012 - 02.2013

Customer Care

DHL
07.2011 - 02.2012

Customer Service

DHL
11.2009 - 07.2011

Senior School - English Communication, Trade and Business Maths, Early Childhood Studies, Business Certificate in clerical studies, Art, Drama Studies

Morayfield High School
Kellie-Marie Cooper