Kellie Smart
Perth,Australia
Summary
Compassionate and highly skilled wellbeing professional with extensive experience supporting children, families, and vulnerable individuals through crisis, emotional distress, trauma, grief, and complex life challenges. Experienced in delivering person-centred care, crisis intervention, advocacy, and collaborative support across education, community, and family service settings. Recognised for building trusted relationships through empathy, emotional intelligence, professionalism, and strong ethical practice. Adept at supporting individuals from diverse cultural, social, and personal backgrounds while maintaining confidentiality, neutrality, and respect. Demonstrated ability to remain calm under pressure, manage sensitive situations, and work both autonomously and collaboratively within multidisciplinary environments. Deeply committed to reflective practice, inclusion, mental health advocacy, and holistic wellbeing support.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Wellbeing Officer
Anglicare WA
Westminster, WA
11.2023 - Current
- Provide emotional wellbeing support, advocacy, and crisis intervention for students and families experiencing trauma, mental health concerns, abuse, poverty, family breakdown, and social disadvantage
- Build trusted relationships with children, families, schools, and external agencies through compassionate and non-judgemental engagement
- Conduct home visits and wellbeing assessments to identify support needs and develop appropriate intervention strategies
- Deliver counselling and emotional support to individuals and families navigating complex personal and social challenges
- Support vulnerable individuals through crisis situations, including family violence concerns, mental health distress, and grief-related issues
- Coordinate referrals to community services, mental health providers, protective services, and external support agencies
- Advocate for individuals requiring additional support while maintaining professionalism, confidentiality, and ethical practice
- Collaborate closely with multidisciplinary teams including mental health professionals, disability workers, schools, protective services, and healthcare providers
- Facilitate communication between schools and families to improve engagement, wellbeing, and positive outcomes
- Develop and implement crisis intervention and safety support plans for at-risk students
- Deliver community outreach initiatives and parent support workshops to strengthen family wellbeing and community connection
- Provide grief and bereavement support to families experiencing loss and emotional distress
Wellbeing & Education Support Officer – Special Needs
Department of Education WA
Perth, WA
02.2012 - 11.2023
- Supported students with diverse emotional, behavioural, developmental, and learning needs within inclusive educational environments
- Fostered emotionally safe and supportive relationships with students experiencing behavioural challenges, trauma, anxiety, and social difficulties
- Implemented behaviour support strategies developed by psychologists and counselling professionals
- Collaborated with teachers, families, therapists, and support staff to provide holistic care and improve student wellbeing
- Demonstrated patience, empathy, and emotional regulation while supporting students during challenging situations
- Facilitated positive communication between families, educators, and support professionals
- Contributed to creating respectful, inclusive, and psychologically safe learning environments
- Delivered individualised emotional and educational support to students requiring additional assistance
- Managed challenging behaviours calmly and professionally while maintaining student dignity and emotional safety
- Supported inclusive learning environments that promoted connection, belonging, and emotional wellbeing
Education
Diploma of Counselling -
Trainsmart WA
Perth, WA01-2022
Certificate III - Education Support
TAFE WA
Leederville, WA01-2012
Year 12 Certificate - undefined
Newton Moore Senior High School
Bunbury, WA01-1992
Skills
- Pastoral Care & Wellbeing Support
- Crisis Intervention & Emotional Support
- Mental Health Advocacy
- Trauma-Informed Care
- Grief & Bereavement Support
- Family Counselling & Support
- Suicide Prevention Awareness
- Cultural Awareness & Inclusion
- Community Outreach & Advocacy
- Conflict Resolution
- Professional Boundaries & Confidentiality
- Multidisciplinary Collaboration
- Relationship Building
- Reflective Practice
- Risk Assessment & Safety Planning
- Strong Written & Verbal Communication
- Digital Reporting & Record Keeping
Certification
- Gatekeeper Suicide Intervention & Prevention
- First Aid Certificate
- Aboriginal & Torres Strait Islander Cultural Awareness
- LGBTQIA+ Inclusion in the Workplace
- Work Health & Safety Certificate
- Safe at Work Certificate
- Cultural Awareness Training
- Anaphylaxis, Asthma & Epilepsy Certification
- Current C-Class Manual Driver's Licence
- Working With Children Check
- National Police Clearance (if applicable)
PROFESSIONAL HIGHLIGHTS
- Extensive frontline experience supporting vulnerable individuals and families experiencing trauma, grief, crisis, and mental health challenges
- Strong background in crisis intervention, emotional wellbeing support, advocacy, and multidisciplinary collaboration
- Experienced in building trusted relationships across diverse cultural, social, and community settings
- Demonstrated ability to remain calm, compassionate, and professional in emotionally sensitive and high-pressure environments
- Committed to inclusive, person-centred support that respects individual beliefs, identities, and lived experiences
- Skilled in maintaining confidentiality, professional boundaries, and ethical practice at all times
PROFESSIONAL ATTRIBUTES
- Calm and grounded in crisis situations
- Compassionate and emotionally intelligent
- Strong ethical standards and integrity
- Respectful of diverse cultures, beliefs, and identities
- Resilient and adaptable within demanding environments
- Adaptable and resilient with the ability to work effectively within remote and FIFO environments
- Comfortable working autonomously while maintaining strong collaborative relationships within multidisciplinary teams
- Able to manage competing priorities and respond calmly to urgent and emotionally complex situations
- Committed to ongoing professional development and reflective practice
VALUES & APPROACH TO CARE
Passionate about creating safe, respectful, and inclusive environments where individuals feel heard, valued, and supported. Dedicated to providing compassionate, non-judgemental care while respecting diverse cultural backgrounds, beliefs, identities, and lived experiences.
Timeline
Wellbeing Officer
Anglicare WA
11.2023 - Current
Wellbeing & Education Support Officer – Special Needs
Department of Education WA
02.2012 - 11.2023
Year 12 Certificate - undefined
Newton Moore Senior High School
Certificate III - Education Support
TAFE WA
Diploma of Counselling -
Trainsmart WA