Kelly-Ann Anderson
Mudgeeraba,QLD
Summary
Experienced professional skilled in providing compassionate support and effective communication in customer service and aged care. Known for resolving complaints promptly and enhancing client satisfaction through relationship building and attention to detail.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Postal Service Officer
Australia Post
Various, NSW and QLD
01.1988 - 04.2026
- Processed mail and parcels efficiently to ensure timely delivery.
- Managed cash transactions accurately during customer service interactions.
- Assisted customers with inquiries and product selection to enhance service experience.
- Addressed customer complaints promptly to maintain satisfaction levels.
- Collaborated with team members to improve workflow and service quality.
- Maintained inventory levels and organized stock for easy access.
- Provided information to callers by answering phone calls professionally.
Community Aged Care Worker
Tri Care
Mermaid Beach, Qld
10.2016 - 01.2017
- Provided compassionate care and support to elderly residents daily.
- Assisted residents with personal hygiene and daily living activities.
- Followed care plans to ensure individual resident needs were met consistently.
- Collaborated with other health professionals to implement care plans tailored to each client's needs.
- Facilitated social activities for residents to enhance mental well-being.
- Delivered emotional support and comfort to clients during challenging times.
- Enhanced client outlook through compassionate emotional support and assistance with daily living.
- Actively listened to client concerns and complaints while providing appropriate guidance.
- Maintained cleanliness and safety standards in resident living areas.
Education
High School Diploma -
Dover Heights High School
Dover Heights, NSW11-1983
Skills
- Mail delivery coordination
- Relationship management
- Problem solving
- Effective communication
- Customer support
- Inventory management
- Mail processing
- Relationship building
- Customer service
- Cash handling
- Complaint resolution
- Record keeping
- Complaint handling
Certification
- CHC43015 Certificate IV in Ageing Support
Timeline
Community Aged Care Worker
Tri Care
10.2016 - 01.2017
Postal Service Officer
Australia Post
01.1988 - 04.2026
High School Diploma -
Dover Heights High School