Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alicia Kelly

Pomona,QLD

Summary

Skilled Pharmacy Technician offering 15 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up.

My working experience has involved customer satisfaction and interaction.

(Hairdressing, Polling, and Scrutineer Assistant, and a Pharmacy Dispensary Technician)

Overview

15
15
years of professional experience

Work History

Dispensary Technician 3 +2

Livelife Pharmacy
10.2008 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Improved patient retention rates through exceptional customer service and follow-up communication initiatives.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.

Polling Assistant and Scrutineer

AEC
05.2019 - 10.2023
  • Promoting a positive atmosphere at the polling location by displaying excellent interpersonal skills when interacting with diverse populations.
  • Addressed voter inquiries with patience and professionalism, ensuring understanding of the voting process and requirements.
  • Completed required post-election tasks such as ballot reconciliation and equipment storage, contributing to an efficient wrap-up process.

Education

Apprenticeship - Hairdressing

TAFE
Sunshine Coast, QLD
03.1993

Skills

    • Honest
    • Reliable
    • Team Player
    • Dispensing Medications
    • Patient Profile Setup
    • Data Entry
      • Processing payments
      • Attention to Detail
      • Stocking shelves
      • Cash Register Operations
      • Customer Service

Additional Information

References

Heather Sullivan

Pharmacist

0433 028 110

Asha Patel

Pharmacist

E: ppatelasha11@gmail.com

0401 122 180

Timeline

Polling Assistant and Scrutineer

AEC
05.2019 - 10.2023

Dispensary Technician 3 +2

Livelife Pharmacy
10.2008 - Current

Apprenticeship - Hairdressing

TAFE
Alicia Kelly