Alicia Kelly
Pomona,QLD
Summary
Skilled Pharmacy Technician offering 15 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up.
My working experience has involved customer satisfaction and interaction.
(Hairdressing, Polling, and Scrutineer Assistant, and a Pharmacy Dispensary Technician)
Overview
15
15
years of professional experience
Work History
Dispensary Technician 3 +2
Livelife Pharmacy
2008.10 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Improved patient retention rates through exceptional customer service and follow-up communication initiatives.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Polling Assistant and Scrutineer
AEC
2019.05 - 2023.10
- Promoting a positive atmosphere at the polling location by displaying excellent interpersonal skills when interacting with diverse populations.
- Addressed voter inquiries with patience and professionalism, ensuring understanding of the voting process and requirements.
- Completed required post-election tasks such as ballot reconciliation and equipment storage, contributing to an efficient wrap-up process.
Education
Apprenticeship - Hairdressing
TAFE
Sunshine Coast, QLD03.1993
Skills
- Honest
- Reliable
- Team Player
- Dispensing Medications
- Patient Profile Setup
- Data Entry
- Processing payments
- Attention to Detail
- Stocking shelves
- Cash Register Operations
- Customer Service
Additional Information
References
Heather Sullivan
Pharmacist
0433 028 110
Asha Patel
Pharmacist
E: ppatelasha11@gmail.com
0401 122 180
Timeline
Polling Assistant and Scrutineer
AEC
2019.05 - 2023.10
Dispensary Technician 3 +2
Livelife Pharmacy
2008.10 - Current
Apprenticeship - Hairdressing
TAFE
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