Artemis Ball

Dispensary Technician

My Village Pharmacy Redhead

05.2012 - Current

Managed daily inventory and stock levels, ensuring accurate product availability for customers.
Assisted pharmacists in preparing and dispensing medications according to regulatory standards.
Trained new staff on operational procedures, enhancing team efficiency and compliance with safety protocols.
Implemented improved workflows for medication retrieval, resulting in faster service times for patients.
Coordinated patient consultations, providing essential information on medication usage and side effects.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled, and inventoried medication to keep accurate records.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Contributed to the improvement of patient-technician communication through a comprehensive understanding of medical terminology and the ability to effectively convey complex concepts in layman''s terms.
Entered and processed patients' prescriptions into internal system.
Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
Liaised with other pharmacies to eliminate issues related to product expiration.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed opening and closing duties for pharmacy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Set up and modified patient profiles to include current medications and insurance details.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.