Artemis Ball
Summary
Dynamic Dispensary Technician with proven expertise at My Village Pharmacy Redhead, enhancing patient care through effective medication dispensing and education. Skilled in drug inventory management and customer service, I implemented streamlined workflows that improved service times and increased sales revenue, while fostering strong relationships with patients and healthcare providers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispensary Technician
My Village Pharmacy Redhead
05.2012 - Current
- Managed daily inventory and stock levels, ensuring accurate product availability for customers.
- Assisted pharmacists in preparing and dispensing medications according to regulatory standards.
- Trained new staff on operational procedures, enhancing team efficiency and compliance with safety protocols.
- Implemented improved workflows for medication retrieval, resulting in faster service times for patients.
- Coordinated patient consultations, providing essential information on medication usage and side effects.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Contributed to the improvement of patient-technician communication through a comprehensive understanding of medical terminology and the ability to effectively convey complex concepts in layman''s terms.
- Entered and processed patients' prescriptions into internal system.
- Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
High School Diploma -
Wellington Girls College
Wellington, New Zealand Skills
- POS system operation
- Product merchandising
- Security protocols
- Drug inventory management
- Patient education and counseling
- Hygiene standards
- Product storage
- Dispensing medications
- Confidentiality practices
- Customer service
- Updating medication histories
- Data entry
- Wholesale ordering
- Manual and automated medication dispensing
- Certified pharmacy technician
- Stocking shelves
- Relationship building
- Item pricing
- Receiving incoming supplies
- Supply restocking
- Processing payments
- Drug storage procedures
- Prescription refill fulfillment
- Cash register operations
- Resolving complaints
- Patient profile setup
- Attention to detail
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Greek
Limited Working
Interests
- Music, I love all sorts of music from Classical to rock
- I belong and play Texas hold em Poker in a league
- Watching Movies and TV Shows
- Dancing
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Dispensary Technician
My Village Pharmacy Redhead
05.2012 - Current
High School Diploma -
Wellington Girls College