Kelly Meichan
Brighton ,Vic
Summary
Tenacity, exceptional communication skills, along with a goal-driven work ethic are all essential components to excelling in sales. As a talented sales professional with a proven history of successfully generating new business and driving revenue growth, I am ready to make a positive impact as your next Key Account Manager.
Formulating new business opportunities, achieving product expertise, and creating key customer and supplier relationships define my career accomplishments. In addition my experience in prospecting and securing new accounts whilst consistently providing exceptional white glove service, positions me well to exceed any sales goals set .
Now with my recent international experience, I've gained a unique skill set and a new level of self confidence which has pushed me to think more creatively and step outside my comfort zone whilst I worked in some of the most competitive markets well known globally. This has accelerated my growth as a sales professional and personally which I can now apply to my future career.
Overview
17
17
years of professional experience
Work History
Sales Account Manager
Care For Kids
Melbourne, VIC
05.2021 - Current
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Cold-called leads and closed large number of new sales over several months.
- Documented customer interactions using Hubspot to capture data in processing system.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created proposals for new and repeat customer business transactions.
- Handled Number calls per day to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Provided customer service using extensive knowledge of Product or Service.
Sales Account Manager
Realogy (Publicly Owned Real Estate Company)
Los Angeles, CA
10.2019 - 04.2021
- Contacted prospective customers regularly to schedule meetings so I can explain our concierge service and solicit orders.
- Exceeded my sales goals by 50% within in my first 12 months, generating $460,000.00 in revenue. Brought in Gross Sales of $60,345,933.00
- Attracted 32 new accounts in 12 months through targeted client development.
- Maintained high standards of customer service by supporting their escrow needs and credit questions accurately.
- Met with an average of 10 clients per week consistently, resulting in 95% client retention rate.
- Built strong client relationships by acting as a liaison between the Conveyancing/Escrow Teams and Real Estate Agent
- Promoted brand awareness, myself, marketing content such as blogs, promotional materials and virtual videos on social media.
- Used my industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Presented to a number of people, between 30 - 150 at weekly office meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated our Affiliates to identify relevant questions , determine best methods of promoting brand awareness and working successfully together.
Sales Account Executive
Terminix (Service Master)
San Diego , CA
06.2018 - 09.2019
- Proactively managed client correspondence and recorded all tracking and communications
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue $120,000 in 6 months of selling
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Implemented marketing and sales campaigns to effectively brand Terminix
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Exceeded established sales goals and increased client retention
- Maximized business potential by providing excellent customer service and ensuring client retention
- Brought in new customers and retained base through proactive management of individual needs and development of robust Pest Control solutions
- Set up appointments with potential and current customers to discuss new products and services
- High success with cold calls closed sales $71000 within 6 months
- Networked at events and by phone to expand business profits and revenues
- Forged and nurtured impactful relationships with both my clients, team mates and vendors to cultivate loyalty and trust
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
Senior Key Account Manager
ISS Facility Services
Sydney Australia , NSW
12.2009 - 09.2016
- Developed and executed sales presentations as well as both internal and external product training workshops
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Major success - Number 1 Sales Person nationally 3 consecutive years
- Achieved sales goals of $300000 p.a and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
- Trained several new sales representatives on sales strategies, processes and products and services
- Coordinated staff sales meetings to discuss developmental strategy, best practices, overcome objections and process improvements
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Monitored sales team performance, analyzed sales data and reported information to area managers
- Built relationships with customers and community to establish long-term business growth
- Attracted new clientele and developed customer relationships by hosting product-focused events
National Sales Consultant
Hamilton Island
Sydney Australia , NSW
01.2004 - 10.2009
- Exceeded sales goals to increase revenue and facilitate selling of Hamilton Island as a holiday destination
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue
- Serviced returning customers on regular basis to maximize revenue
- Addressed each customers' needs and wants to recommend suitable product options
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics
- Networked at events, trade shows and by phone to expand business profits and revenues
Education
3 Day Course - Supervisor Course
AIM
Sydney Australia 08.2013
High School Diploma -
Emmaus College
Sydney Australia 11.1999
Skills
- Ability to overcome objections
- Business Growth and Retention
- Problem Solving
- Business Acumen
- Exceptional Communication Skills
- Social Media Platforms
- Social Media Campaign
- Public Speaking/Presentation
- Time Management
- Negotiation
- Emotional Intelligence
- Active Listening
Timeline
Sales Account Manager
Care For Kids
05.2021 - Current
Sales Account Manager
Realogy (Publicly Owned Real Estate Company)
10.2019 - 04.2021
Sales Account Executive
Terminix (Service Master)
06.2018 - 09.2019
Senior Key Account Manager
ISS Facility Services
12.2009 - 09.2016
National Sales Consultant
Hamilton Island
01.2004 - 10.2009
3 Day Course - Supervisor Course
AIM
High School Diploma -
Emmaus College
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