Kelly Simmons
Coffs Harbour
Summary
Enthusiastic employee eager to learn new skills and contribute to company success through hard work and loyalty. A kind, courteous and professional employee, who has worked with people from a diverse range of backgrounds. Motivated to learn, grow and excel in any new position.
Overview
15
15
years of professional experience
Work History
Team Member
Bunnings Group
03.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Work in Cafe doing ordering, serving customers and following workplace procedures and food safety guidelines
- Built a good rapport with our regular customers
Hairdresser/ Manager
Risque Hair
09.2013 - 12.2023
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments and to accommodate changes of appointments.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Monitored current trends to understand fashions and better serve customer needs.
- Managed staff with all different personalities to work together as a team.
- Stocktake and ordering of all the salons stock and equipment, which included meeting with representatives of companies selling their products.
- Payroll of all staff
- Using myob for all accounting of the salon
Canteen Manager
Narranga Public School
02.2010 - 11.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with parents that volunteered in the canteen and rostered them to come in on days that suited their schedules.
- Volunteered time for P&C events like the school fete and out of school hours discos and graduation nights.
- Marketing of new products bought into the canteen.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Did the weekly shopping and ordering of fresh fruit, vegetables and supplies for the canteens menu.
- Built long lasting relationships with parents that worked in the canteen.
Education
White Card -
Men At Work
2021
Certificate III - Hairdressing
Tafe
Coffs Harbour, NSW11.2013
Higher School Certificate
Toormina High School
Toormina, NSW01.1992
Skills
- Supply Ordering and Maintenance
- Rostering and management of staff
- Client bookings
- Social Media Platforms
- Salon Management
- Maintaining Clean Work Areas
- Customer Experience
- Tool, Equipment and Surface Sanitizing
- Service Promotions
- Hair Straightening and Curling
- Problem Anticipation and Resolution
- Work Station Cleaning
- Adaptable to Changing Client Needs
- Payment Transactions
- Staff Management
- Complex Problem-Solving
- Service Quality
- Cash Register Operations
- Accounting and Billing
- Customer Loyalty
- Computerized Inventory Management
- Industry Best Practices
- POS Terminal Operations
- Efficient Service
- Professional Relationships
- Renovated old salon
- Owner Built and designed current salon
- Customer Service
- Positive Attitude
- Effective Communication
- Self Motivation
- Worked in extremely busy cafe (Bunnings) and did opening and closing procedures
Timeline
Team Member
Bunnings Group
03.2023 - Current
Hairdresser/ Manager
Risque Hair
09.2013 - 12.2023
Canteen Manager
Narranga Public School
02.2010 - 11.2012
White Card -
Men At Work
Certificate III - Hairdressing
Tafe
Higher School Certificate
Toormina High School
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