Kelly Simmons
Coffs Harbour
Summary
Enthusiastic employee eager to learn new skills and contribute to company success through hard work and loyalty. A kind, courteous and professional employee, who has worked with people from a diverse range of backgrounds. Motivated to learn, grow and excel in any new position.
Overview
15
15
years of professional experience
Work History
Team Member
Bunnings Group
Coffs Harbour, NSW
03.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Work in Cafe doing ordering, serving customers and following workplace procedures and food safety guidelines
- Built a good rapport with our regular customers
Hairdresser/ Manager
Risque Hair
Coffs Harbour, NSW
09.2013 - 12.2023
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments and to accommodate changes of appointments.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Monitored current trends to understand fashions and better serve customer needs.
- Managed staff with all different personalities to work together as a team.
- Stocktake and ordering of all the salons stock and equipment, which included meeting with representatives of companies selling their products.
- Payroll of all staff
- Using myob for all accounting of the salon
Canteen Manager
Narranga Public School
Coffs Harbour, NSW
02.2010 - 11.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with parents that volunteered in the canteen and rostered them to come in on days that suited their schedules.
- Volunteered time for P&C events like the school fete and out of school hours discos and graduation nights.
- Marketing of new products bought into the canteen.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Did the weekly shopping and ordering of fresh fruit, vegetables and supplies for the canteens menu.
- Built long lasting relationships with parents that worked in the canteen.
Education
White Card -
Men At Work
2021
Certificate III - Hairdressing
Tafe
Coffs Harbour, NSW11.2013
Higher School Certificate
Toormina High School
Toormina, NSW01.1992
Skills
- Supply Ordering and Maintenance
- Rostering and management of staff
- Client bookings
- Social Media Platforms
- Salon Management
- Maintaining Clean Work Areas
- Customer Experience
- Tool, Equipment and Surface Sanitizing
- Service Promotions
- Hair Straightening and Curling
- Problem Anticipation and Resolution
- Work Station Cleaning
- Adaptable to Changing Client Needs
- Payment Transactions
- Staff Management
- Complex Problem-Solving
- Service Quality
- Cash Register Operations
- Accounting and Billing
- Customer Loyalty
- Computerized Inventory Management
- Industry Best Practices
- POS Terminal Operations
- Efficient Service
- Professional Relationships
- Renovated old salon
- Owner Built and designed current salon
- Customer Service
- Positive Attitude
- Effective Communication
- Self Motivation
- Worked in extremely busy cafe (Bunnings) and did opening and closing procedures
Timeline
Team Member
Bunnings Group
03.2023 - Current
Hairdresser/ Manager
Risque Hair
09.2013 - 12.2023
Canteen Manager
Narranga Public School
02.2010 - 11.2012
White Card -
Men At Work
Certificate III - Hairdressing
Tafe
Higher School Certificate
Toormina High School