Kelsey Clarke-Lear
Perth,WA
Summary
Energetically propelled customer satisfaction at The Dorallt Inn by mastering workload management and customer service, significantly enhancing guest experiences. Leveraged computer literacy and communication skills across roles, focusing on achievements like upselling to boost revenue and improving care quality at QCare through personalized support.
Overview
8
8
years of professional experience
Work History
Bar Maid
The Dorallt Inn
Henllys, South Wales
08.2022 - 10.2024
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
Housekeeper
Premier Inn Hotel
Pontypool, South Wales
11.2020 - 08.2022
- Acted as linen porter and work safely with cleaning chemicals.
- Respond timely to guests’ special requests for items like cribs, cots, extra towels, etc.
- Maintained inventory of necessary supplies.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper
Rowan House Nursing Home
Pontypool
08.2020 - 11.2020
- Organized and maintained a clean, orderly, and comfortable environment.
- Ensured all equipment was in its proper place and working condition as part of safeguarding.
- Carried out domestic based tasks such as sanitising surfaces, communal areas and door handles to prevent the spread of bacteria, protecting vulnerable individuals from infection.
- Disposed of medical waste
- Maintained a high standard of cleanliness and appearance, contributing to the quality of care and lifestyle to service users.
- Maintained rapport with service users, protecting privacy and dignity of each individual and their possessions at all times.
- Reported safeguarding related issues to managers to ensure person-centred care.
Homecare Support Worker
QCare
Pontypool
10.2018 - 07.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Assistant
Wilko
Pontypool
03.2017 - 08.2017
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Processed payments via cash, check or credit card.
- Managed household errands and other essential duties.
Education
Bachelor of Science - Criminology With Psychology And Criminal Justice
University of South Wales
South Wales, United Kingdom08-2024
A Level - ICT - A, Health And Social Care - B, Sociology - B
Croesyceiliog Comprehensive School
South Wales, United Kingdom08-2024
Skills
- Customer Interaction
- Customer Service
- Workload Management
- Computer Literacy
- Phone Etiquette
- Data Entry
- Professionalism
- Information Technology Systems
- Prioritization
- Multitasking
- Problem-Solving
- Communication
Availability
Fully available with no other commitments.
References
References available upon request.
Timeline
Bar Maid
The Dorallt Inn
08.2022 - 10.2024
Housekeeper
Premier Inn Hotel
11.2020 - 08.2022
Housekeeper
Rowan House Nursing Home
08.2020 - 11.2020
Homecare Support Worker
QCare
10.2018 - 07.2020
Customer Assistant
Wilko
03.2017 - 08.2017
Bachelor of Science - Criminology With Psychology And Criminal Justice
University of South Wales
A Level - ICT - A, Health And Social Care - B, Sociology - B
Croesyceiliog Comprehensive School
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