Kelvin Kamara
Pakenham,Victoria
Summary
I'm well-qualified and highly-motivated community service professional. I'm a customer focused leader who is skilled at coordinating support and liaising with key-stake holders to ensure the best possible outcome is achieved for all stakeholder groups. Throughout my leadership journey I have honed my communication and relationship building skills which I have used to build, lead and motivate diverse teams to achieve organisational goals. I have a natural thirst for knowledge and will continually step out of my conform zone to continue my learning journey.
Overview
9
9
years of professional experience
Work History
Operations Manager
Home@Scope (Scope Australia)
Melbourne, Victoria
08.2021 - Current
- Provide Leadership and support to a group of supervisors to ensure the delivery of quality disability accommodation services.
- Liaise with internal and external stakeholders to enure NDIS quality and safeguarding framework standard are meet.
- Provide coaching and team development to supervisors.
- Manage crisis locally and escalate to appropriate stakeholder
- Utilise a 360° feedback framework to inform and address area for improvement.
- Consult and worked with business partners to ensure a high quality of client centric support is delivered to clients and meet organisation goals.
- Support service delivery through leading staff planning and rostering, data and reporting management.
Acting Senior Manager
Scope Australia (Home@Scope)
Melbourne , Victoria
08.2023 - 10.2023
- Report directly to the regional General Manager, responsible for the operational delivery against various funding sources including the National Disability Insurance Scheme (NDIS)
- Managed a team of Operation Managers by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Developed long-term relationships with key stakeholders including customers and their families, representatives of regulatory bodies.
House Supervisor
Home@Scope (Scope Australia)
Croydon, Victoria
05.2020 - 08.2021
- Monitored employee work levels and optimised performance with strategic approaches.
- Liaised with allied health professionals to develop reachable goals and reasonable action lists for individualised support plans.
- Build and maintain good relationships with key stakeholders
- Identified and participated in the recruitment of talented individuals that brings valuable skills and great experience to team.
- Maintained daily living standards by supporting clients with personal hygiene needs.
- Developed local site goals and objectives to improve operational performance.
- Provided guidance to staff in the implementation of new policies and procedures.
- Conducted professional development support through monthly supervision meeting with individual direct report staff.
House Supervisor
Home@Scope (Scope Australia)
Rebecca Court
11.2019 - 05.2020
- Monitored employee work levels and optimised performance with strategic approaches.
- Liaised with allied health professionals to develop reachable goals and reasonable action lists for individualised support plans.
- Build and maintain good relationships with key stakeholders
- Identified and participated in the recruitment of talented individuals that brings valuable skills and great experience to team.
- Maintained daily living standards by supporting clients with personal hygiene needs.
- Developed local site goals and objectives to improve operational performance.
- Provided guidance to staff in the implementation of new policies and procedures.
- Conducted professional development support through monthly supervision meeting with individual direct report staff.
House Supervisor Children's Respite
Department Of Health And Human Services
Croydon, VIC
08.2018 - 11.2019
- Monitored employee work levels and optimised performance with strategic approaches.
- Liaised with allied health professionals to develop reachable goals and reasonable action lists for individualised support plans.
- Build and maintain good relationships with key stakeholders
- Identified and participated in the recruitment of talented individuals that brings valuable skills and great experience to team.
- Maintained daily living standards by supporting clients with personal hygiene needs.
- Developed local site goals and objectives to improve operational performance.
- Provided guidance to staff in the implementation of new policies and procedures.
- Conducted professional development support through monthly supervision meeting with individual direct report staff.
Disability Support Worker
Department of Health and Human Services
Hughesdale, VIC
03.2017 - 08.2018
- Followed company standards for clients care and support
- Support clients to maintain daily living standards by assisting with personal hygiene needs.
- Administered medication to Clients according to strict schedules.
- Prepared healthy meals and snacks per dietary guidelines of clients.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitising surfaces.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Disability Support Worker
Yooralla
Melbourne, VIC
02.2015 - 03.2017
- Administered medication to patients according to strict schedules.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Followed company standards for patient care and support.
Education
Bachelors of Health Sciences
Deakin University Melbourne Burwood Campus
Burwood, VIC07.2018
Some College (No Degree) - Health And Safety Representative ( OH&S Training)
Chisholm Institute
Dandenong, VICSome College (No Degree) - Certificate IV in Disability
Job Training Institute
Dandenong, VICSome College (No Degree) - Diploma of Health Sciences
Melbourne Institute of Business And Technology
Burwood, VICSkills
- Coordinating services
- Team leadership
- Team management
- Risk mitigation
- Oral and written communication
- Fast learner
- Computer-savvy
Accomplishments
- 2019: Department of Health & Human Services, East Division Recognition of Service
- 2013: Southern Stars FC Under-20s team captain [Victorian Premier League]
- 2011: Best and Fairest Bentleigh Greens Under-16s
Referee
Derani Kronk
Senior Manager - Easter Metro Region
Scope (Aust) Ltd
0427 623 636
DKronk@scopeaust.org.au
Referee
Marina Riddiford
Deputy Behaviour Support Practitioner VIC/TAS
Life Without Barriers
0436 803 684
Marina.Riddiford@lwb.org.au
Timeline
Acting Senior Manager
Scope Australia (Home@Scope)
08.2023 - 10.2023
Operations Manager
Home@Scope (Scope Australia)
08.2021 - Current
House Supervisor
Home@Scope (Scope Australia)
05.2020 - 08.2021
House Supervisor
Home@Scope (Scope Australia)
11.2019 - 05.2020
House Supervisor Children's Respite
Department Of Health And Human Services
08.2018 - 11.2019
Disability Support Worker
Department of Health and Human Services
03.2017 - 08.2018
Disability Support Worker
Yooralla
02.2015 - 03.2017
Bachelors of Health Sciences
Deakin University Melbourne Burwood Campus
Some College (No Degree) - Health And Safety Representative ( OH&S Training)
Chisholm Institute
Some College (No Degree) - Certificate IV in Disability
Job Training Institute
Some College (No Degree) - Diploma of Health Sciences
Melbourne Institute of Business And Technology
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