KEN MCGRATH
Ipswich,QLD
Summary
Expertise in emergency response and safety enforcement, ensuring compliance with safety protocols and effective incident reporting. Proficient in real-time monitoring and operational analysis, enhancing train scheduling efficiency and customer relationship management. Dedicated Network Train Controller with over 12 years of experience in optimizing train schedules and managing emergency situations. Strong background in safety protocol enforcement and effective communication, driving improvements in operational efficiency and passenger safety. Results-driven professional with a focus on emergency response and safety enforcement. Known for strong operational analysis and real-time monitoring skills, effectively collaborating with diverse teams to enhance train operations and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Network Train Controller
Queensland Rail
Brisbane , QLD
02.2013 - Current
- Coordinated train schedules to optimize service efficiency and minimize delays.
- Monitored real-time train movements using advanced dispatching systems.
- Communicated with train crews and station personnel to ensure smooth operations.
- Managed emergency situations by implementing safety protocols and procedures.
- Analyzed operational data to identify potential issues and recommend solutions.
- Assisted in training new dispatchers on system functions and company policies.
- Maintained accurate records of train schedules, incidents, and communications.
- Collaborated with maintenance teams to address equipment issues promptly.
- Monitored the progress of trains to ensure timely operation and proper spacing between trains.
- Provided instructions concerning safety issues related to hazardous materials shipments.
Electric Train Guard
Queensland Rail
Brisbane, QLD
02.2009 - 02.2012
- Monitored passenger safety and security during train operations.
- Assisted passengers with inquiries and provided travel information.
- Conducted regular safety checks on train equipment and facilities.
- Collaborated with train crew to ensure timely departures and arrivals.
- Enforced safety protocols to maintain a secure travel environment.
- Reported incidents and irregularities to management promptly.
- Coordinated emergency response actions during unforeseen situations.
- Maintained clear communication with dispatch regarding train schedules and conditions.
- Organized emergency drills regularly to test preparedness for real-time crises.
- Notified relevant authorities in case of accidents or derailment incidents.
- Intervened in disruptive situations between passengers as needed.
- Ensured safety of passengers and cargo aboard train.
- Performed maintenance checks on brakes, doors, lights, alarms.
- Inspected carriages for cleanliness and security purposes.
- Maintained accurate records of passenger numbers, cargo weights.
- Updated daily reports on operational status of the trains.
- Provided assistance to customers with luggage and other needs.
- Responded promptly to customer queries regarding travel information.
- Followed strict safety protocols while operating switches and signal points.
- Checked tickets, ensuring all passengers had valid fare.
- Conducted regular patrols of the entire length of the train during journeys.
- Reported any suspicious activity or incidents to appropriate personnel.
Metal Fabricator
Queensland Rail
Ipswich, QLD
11.2006 - 02.2009
- Fabricated metal components using welding and cutting tools.
- Interpreted blueprints to ensure precise measurements and specifications.
- Assembled metal structures by following detailed assembly instructions.
- Operated machinery for bending, shaping, and finishing metal products.
- Conducted quality inspections of fabricated parts to meet standards.
- Maintained tools and equipment for optimal performance and safety.
- Collaborated with team members to enhance workflow efficiency.
- Adhered to safety protocols while performing fabrication tasks.
- Follow safety protocols when operating fabricating machines.
- Performed welding, grinding and finishing tasks on fabricated structures.
- Clean work area after each shift is completed to maintain a safe working environment.
- Constructed and assembled structural metal components and products.
- Operate cutting torch or welding machine to cut or join metal parts according to layout specifications.
- Read blueprints and diagrams to determine the specified dimensions, tolerances, and materials necessary for fabrication.
- Set up and operate fabricating machines such as shears, brakes, rolls, presses, saws, drills, and grinders to cut, bend, form or shape metal parts.
- Perform preventative maintenance on fabricating machines such as lubrication and cleaning activities.
- Tested and performed quality inspections on completed products.
- Measured and marked cutting and bending lines according to instructions.
- Weld components in flat, vertical or overhead positions using electric arc-welding equipment.
- Repair worn parts by welding on extra layers of metal.
- Calculated cost, labor, and material needs for fabricating projects.
- Analyzed engineering drawings to determine required materials and task sequences.
- Utilized furnaces and other heating equipment to weld, shape and fuse materials.
Education
Bachelor of Arts - Film And Video Production
University of Southern Queensland
Springfield, QLD02-2021
Certificate - Certificate 4 in Rail Network Control (TL142211)
Queensland Rail
Brisbane, QLD11-2014
Certificate - Train Control Officer School
Queensland Rail
Brisbane, QLD03-2013
Certificate 3 in Electric Passenger Train Guard (TL132310) -
Queensland Rail
Brisbane, QLD05-2012
Certificate - Accredited Certificate 2 in Customer Service Excel
Queensland Rail
Brisbane, QLD12-2010
Certificate - Completion of Guards Training Course
Queensland Rail
Brisbane, QLD10-2010
Certificate 2 - Transport And Logistics (Rail Operation) TL120407
Queensland Rail
Brisbane, QLD04-2010
Certificate - Certificate 3 in Metal Fabrication in Metal
TAFE Queensland
Bundamba, QLD10-2009
Certificate - Certificate IV in Training And Assessment
TAFE Queensland
Bundamba, QLD09-2009
Certificate - Certificate 3 in Track Protection
Queensland Rail
Bowen Hills, QLD01-2009
Skills
- Emergency response and safety enforcement
- Operational analysis and real-time monitoring
- Train scheduling and customer relationship management
- Emergency response
- Operational analysis
- Train scheduling
- Safety protocol enforcement
- Real-time monitoring
- Customer relationship management
- Incident reporting
- Equipment collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Team building
- Training and mentoring
- Record keeping
- Regulatory compliance
- Audit coordination
References
References available upon request.
Timeline
Network Train Controller
Queensland Rail
02.2013 - Current
Electric Train Guard
Queensland Rail
02.2009 - 02.2012
Metal Fabricator
Queensland Rail
11.2006 - 02.2009
Bachelor of Arts - Film And Video Production
University of Southern Queensland
Certificate - Certificate 4 in Rail Network Control (TL142211)
Queensland Rail
Certificate - Train Control Officer School
Queensland Rail
Certificate 3 in Electric Passenger Train Guard (TL132310) -
Queensland Rail
Certificate - Accredited Certificate 2 in Customer Service Excel
Queensland Rail
Certificate - Completion of Guards Training Course
Queensland Rail
Certificate 2 - Transport And Logistics (Rail Operation) TL120407
Queensland Rail
Certificate - Certificate 3 in Metal Fabrication in Metal
TAFE Queensland
Certificate - Certificate IV in Training And Assessment
TAFE Queensland
Certificate - Certificate 3 in Track Protection
Queensland Rail