KINZANG CHODEN
Morley
Summary
Compassionate and dedicated Personal Care Assistant with over two years of experience providing person-centred care across residential aged care facilities in Perth. Experienced in supporting older adults with personal care, dementia care, mobility assistance, infection prevention, meal assistance and implementing individual care plans. Combined with strong customer service experience in a fast-paced retail environment, I bring excellent communication, teamwork and problem-solving skills. I am passionate about promoting residents’ dignity, independence and wellbeing and am eager to return to the aged care sector after parental leave.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Reddy Express
Perth
12.2025 - Current
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Resolved customer enquiries with professionalism, fostering positive customer relationships.
- Processed cash and EFTPOS transactions accurately.
- Replenished stock and maintained store presentation.
- Ensured compliance with food safety and hygiene standards, contributing to a safe shopping experience.
- Collaborated with team members and worked independently to achieve project goals.
- On parental leave to support family responsibilities.
Multiskilled Carer
AM Start Agency
Perth
10.2023 - 11.2025
- Provided agency support across a variety of aged care facilities including RAAFA Merriwa Estate, Vivian Bullwinkel Lodge, St Rita’s Nursing Home, Southern Cross Care (Bentley, Stirling and Mount Claremont) and Casson House.
- Supported residents with personal hygiene, including showering, dressing, grooming, and toileting, enhancing their dignity and comfort.
- Assisted residents with showering, dressing, grooming, toileting and personal hygiene.
- Provided compassionate dementia and palliative care, ensuring residents received emotional support and quality of life.
- Assisted residents with meals, hydration and specialised dietary requirements.
- Followed individual care plans under the direction of Registered Nurses.
- Observed and reported changes in residents’ health and wellbeing.
- Maintained infection prevention and workplace safety standards.
- Collaborated with multidisciplinary teams to implement person-centred care plans, improving overall resident wellbeing.
Education
Master of Business Administration -
Bachelor of Arts - Cultural Studies
Certificate III - Individual Support (Ageing)
HLTAID011 Provide First Aid -
Manual Handling Training -
Current Influenza Vaccination -
COVID-19 Vaccinated -
Skills
- Personal Care & Activities of Daily Living (ADLs)
- Dementia Care
- Palliative Approach to Care
- Mobility Assistance & Safe Transfers
- Manual Handling
- Infection Prevention & Control
- Meal Assistance & Nutrition Support
- Care Plan Implementation
- Observation & Reporting
- Communication & Teamwork
- Time Management
- Aged Care Quality Standards
Education And Qualifications
- Master of Business Administration (MBA)
- Bachelor of Arts in Cultural Studies
- Certificate III in Individual Support (Ageing)
- HLTAID011 Provide First Aid
- Manual Handling Training
- Current Influenza Vaccination (2026)
- COVID-19 Vaccinated
Timeline
Customer Service Assistant
Reddy Express
12.2025 - Current
Multiskilled Carer
AM Start Agency
10.2023 - 11.2025