Kendy Capnerhurst
Sydney,Australia
Summary
I'm a motivated student pursuing a degree in Optometry while working at UNSW for the AGSM. I have a passion for fitness, and love working in collaborative settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wellbeing Officer
Australian Graduate School Of Management
01.2023 - Current
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Receptionist
Student Accommodation, UNSW
09.2020 - 04.2023
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Maintained transaction security by verifying payment cards against identification.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
- Calculated billings and posted charges to room accounts.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests and promptly arranged for pickup.
- Used StarRez to process reservations, check-ins and check-outs.
- Swiftly respond to room requests and other inquiries made via establishment website, email or phone.
Deputy Dean
Goldstein College, UNSW
01.2022 - 12.2022
- Assisted with the induction of new residents into the residential life program.
- Provided pastoral care to residents.
- Conducted regular checks on the well-being of all assigned residents.
- Played an active role in assisting with and coordinating events, such as O-Week, Bush-Week, Open Day, large-scale events and building/floor events.
- Mediated conflicts among residents as they arise.
- Respond to first-aid emergencies; and call the emergency services when appropriate to ensure a quick
response to any emergency. - Reported all incidents accurately and in a timely manner following the incident reporting procedures of Bruce Hall.
- Seeked support and guidance from supervisor during and after difficult situations.
- Discouraged inappropriate social behaviour within the community and report any instances witnessed.
- Upheld all University and residence hall rules, regulations, and policies.
- Participated in duty rotations.
Pharmacist Assistant
StarChem Pharmacy
01.2017 - 01.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Assisted in the preparation and dispensing of medications.
- Delivered Webster packs to community centers and nursing homes.
- Liaised with healthcare providers working at partner nursing homes.
- Responded to telephone calls from nursing homes and medical clinics.
- Collected and processed payments.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Waitress
Orange Thai
01.2015 - 12.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Provided responsible service of alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Masters of Optometry -
UNSW
Sydney, NSW12.2024
Bachelor of Medical Science -
The Australian National University
Canberra, ACT12.2019
Skills
- Customer Relations
- Payment Processing
- Multitasking and Prioritization
- Prioritization and Time Management
- Computer Proficiency
- Positive Attitude and Energetic
- Reliable and Punctual
- Documentation and Reporting
- Scheduling and Calendar Management
Certification
- CPR Training - 2019-2022
- Youth Mental Health First Aid Training - 2019-2022
Timeline
Wellbeing Officer
Australian Graduate School Of Management
01.2023 - Current
Deputy Dean
Goldstein College, UNSW
01.2022 - 12.2022
Receptionist
Student Accommodation, UNSW
09.2020 - 04.2023
Pharmacist Assistant
StarChem Pharmacy
01.2017 - 01.2019
Waitress
Orange Thai
01.2015 - 12.2016
Masters of Optometry -
UNSW
Bachelor of Medical Science -
The Australian National University
- CPR Training - 2019-2022
- Youth Mental Health First Aid Training - 2019-2022
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