Kenneth Koh
Melbourne,VIC
Summary
Proven in enhancing customer satisfaction, I excel in multitasking and team collaboration, honed at Ban Kheng Cafe. Skilled in food safety and adept in verbal communication, I efficiently resolved complaints, boosting service standards. My experience includes managing high-volume transactions, demonstrating a strong work ethic and exceptional customer service skills.
Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Seeking to transition these skills into new field, aiming to contribute positively and grow professionally.
Overview
1
1
year of professional experience
Work History
Service Crew Member
Ban Kheng Cafe
08.2024 - 01.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Took orders, prepared meals, and collected payments.
Cashier
Yong Heng Yang Sdn Bhd
04.2024 - 04.2024
- Maintained accuracy and efficiency during checkout processes while operating under high-traffic conditions.
- Reduced wait times and boosted customer satisfaction through accurate, organized, professional work under pressure.
Education
Bachelor Of Business - Marketing
RMIT University
Melbourne, VICSkills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Food safety knowledge
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Malay
Full Professional
Timeline
Service Crew Member
Ban Kheng Cafe
08.2024 - 01.2025
Cashier
Yong Heng Yang Sdn Bhd
04.2024 - 04.2024
Bachelor Of Business - Marketing
RMIT University
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