Kentish Grace Liao
Perth,WA
Summary
Resourceful artist with broadly applicable skills across a wide range of industries. Possessing years of experience as a designer utilizing both digital and physical formats, as a commissioned portrait artist, tattoo designer and tattoo artist, a unique understanding of multiple art forms results. Thorough customer service knowledge as a business owner has been essential to successful social media management, going the extra mile to achieve complete client satisfaction to foster return custom. I’m passionate about both art and people, excited to combine both elements in future.
Overview
9
9
years of professional experience
Work History
Tattoo Artist
Bittersweet
Subiaco, WA
01.2016 - Current
- Maintained the cleanliness of the studio, including sweeping, mopping, dusting, vacuuming and wiping down surfaces.
- Maintained inventory of all art supplies used in the studio and ordered additional supplies when needed.
- Monitored student progress throughout their time at the studio and provided feedback on their work.
- Photographed completed artwork for use in promotional material or online portfolios.
- Managed customer inquiries via phone calls or emails regarding services offered by the studio.
- Created digital versions of artwork using graphic design software tools.
- Maintained records of sales transactions made at the studio.
- Attended meetings with potential clients to discuss collaborations between them and artists associated with the Studio.
- Met tight schedules and deadlines for illustration projects.
- Used social media to promote work to target audience.
- Understood and executed sterilisation processes with autoclave use.
- Created original artwork for custom tattoo designs based on client requests.
- Consulted with clients to discuss desired tattoo designs and placement.
- Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
- Developed custom tattoo designs for customers.
- Received and processed customer payments.
- Provided clean, high-quality work at all times.
- Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
- Created permanent tattoos using indelible, non-toxic ink.
- Followed standard infection control protocols to avoid illness or contamination.
Red Rooster
QSHR holdings
Victoria Park, WA
03.2015 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
Graphic Illustrator
Custom Tattoo Design
Canada
01.2017 - 12.2017
- Employed by international design company to connect with global clientele in order to produce custom tattoo designs
- Extensive consultations with clients to gather references to ultimately create a one off unique design.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Submitted rough drafts to clients and management to gain approval.
- Optimized assigned designs according to customer specifications.
- Created high quality visual designs that are both aesthetically pleasing and intuitive for clients.
- Hand drawn designs scanned and uploaded to customer online once payment was processed and client completely satisfied.
Education
High School Diploma -
Living Waters Lutheran College
Perth, WA12-2011
Skills
- Client Consultations
- Appointment Scheduling
- Studio Management
- Portfolio Development
- Social Media Management
- Health and Safety Procedures
- Superior Organizational Skills
- Design skills
- Graphic design knowledge
- Social Media Presence
- Artistic ability
- Business knowledge
- Drawing and sketching
Accomplishments
- Awarded the Robert Carter Arts Scholarship for an illustration submitted to Rockingham art awards. The winning artwork was purchased and the scholarship allowed me to pursue further artistic studies.
Timeline
Graphic Illustrator
Custom Tattoo Design
01.2017 - 12.2017
Tattoo Artist
Bittersweet
01.2016 - Current
Red Rooster
QSHR holdings
03.2015 - 10.2018
High School Diploma -
Living Waters Lutheran College
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