Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kerri SIlls

Bligh Park,NSW

Summary

Accomplished Base Support Officer at SEG - Department of Defence, adept in alliance building and budget management. Spearheaded workflow enhancements and fostered long-term client relationships, significantly improving support services. Trained new personnel, demonstrating exceptional leadership and mentoring skills. Proven track record in driving continuous improvement and operational efficiency.

Overview

15
15
years of professional experience

Work History

Base Support Officer

SEG - Department Of Defence
08.2018 - Current
  • ARP as Acting Assistant Base manger (APS6) on many occasions (as required) during this period.
  • Participated in ongoing professional development opportunities to stay current with trends and best practices, ensuring top-quality service delivery at all times.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
  • Established rapport with clients, fostering long-term relationships that increased client retention rates.
  • Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
  • Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
  • Developed a comprehensive knowledge base, enabling faster response times for common support queries.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding SEG operations, policies and services.
  • Responded proactively and positively to rapid change.

Base Planning Officer

E&IG - Department Of Defence
08.2010 - 08.2018
  • ARP Acting Base Planning & Coordination Manager (APS6) for 10 months during this period.
  • Established strong working relationships with Base Units, Organisations, and colleagues alike, fostering collaborative problem-solving environments.
  • Maintained up-to-date knowledge of E&IG best practices, and legislative/policy changes to inform planning decisions and strategies.
  • Provided support, structure and guidance to drive RIC-BSA planning efforts.
  • Used specialized planning knowledge to recommend optimal options and respond to unique circumstances.
  • Improved efficiency of the planning process by implementing Unit Declarations for each Base Plan.
  • Created and implemented tracking systems to monitor Base Plans across RIC-BSA progress and meet deadlines.

Business Manager - Finance

ALG - Department Of Defence
01.2010 - 08.2010
  • This was an ARP Business Manager - Finance (APS6) position.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with Units positively with particular attention to problem resolution.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Created, managed, and executed Wing finance plan and communicated vision and objectives to motivate teams.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Education

Certificate IV - 17845 - Certificate IV in Occupational Health & Sa

TAFE NSW
Penrith, NSW
11.2011

Justice of The Peace -

NSW Justice
02.1985

High School Diploma -

Evans High School
Blacktown, NSW
12.1982

Skills

  • Alliance Building
  • Recruiting
  • Budget Management
  • Business Processes
  • Training and mentoring
  • Support Services
  • Document Management

Additional Information

Actively participated in additional duties of ECO Warden positions.

Timeline

Base Support Officer

SEG - Department Of Defence
08.2018 - Current

Base Planning Officer

E&IG - Department Of Defence
08.2010 - 08.2018

Business Manager - Finance

ALG - Department Of Defence
01.2010 - 08.2010

Certificate IV - 17845 - Certificate IV in Occupational Health & Sa

TAFE NSW

Justice of The Peace -

NSW Justice

High School Diploma -

Evans High School

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Kerri SIlls