Kerri Thomas
Berwick,VIC
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Chelsea Beach Medical Centre
Chelsea, VIC
06.2024 - 07.2025
- Managed patient check-ins and scheduling appointments efficiently.
- Scheduled and followed up on patient appointments while collecting and processing payments to streamline administrative workflow.
- Coordinated insurance verification and processed patient documentation accurately.
- Utilized electronic health record systems to update patient information promptly.
- Organized medical records and ensured compliance with privacy regulations to safeguard patient information.
- Responded to patient inquiries and informed them about available services to enhance patient understanding.
- Communicated effectively with patients, staff, and healthcare professionals daily.
Personal Assistant to General Manager Finance
ASB Bank Ltd
Auckland, New Zealand
06.2001 - 01.2005
- Coordinated daily schedules for executives, prioritizing appointments to maximize time efficiency.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Managed cross-department communication to enhance information sharing and collaboration.
- Assisted in preparing reports and presentations for management review.
- Organized company events and meetings, overseeing logistics to ensure seamless execution.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Tracked office supplies and ordered new stock.
- Sorted mail received daily for distribution throughout the office.
Claims Officer
Accident Compensation Corporation
Hamilton, New Zealand
07.2000 - 06.2001
- Reviewed and made claim decisions for Noise Induced Hearing Loss claims, ensuring accurate and timely resolutions.
- Conducted reviews and managed communications with audiologists and specialists to streamline claim processing.
- Managed claimant rehabilitation and coordinated ongoing care, supporting claimants in their recovery journey.
Outpatient clinic manager
Health Waikato Ltd
Hamilton, New Zealand
09.1995 - 07.2000
- Managed reception and booking for Audiology Outpatients department at Waikato Hospital, greeting patients and performing administrative tasks.
- Coordinated appointments and optimized audiologists' schedules for efficient patient flow.
- Performed basic maintenance of hearing aids and coordinated with hearing aid companies for timely service and support.
Legal Typist
Cameron Fistonich Pocock
Hamilton, New Zealand
01.1994 - 09.1995
- Typed legal documents to ensure clarity and accuracy for legal team
- Witnessed and recorded execution of legal wills to ensure compliance with legal standards
- Assisted with typing and processing of property transactions to facilitate timely legal proceedings
Receptionist
First Western Realty
Perth, New Zealand
09.1993 - 11.1993
- Managed reception tasks to ensure smooth front desk operations
- Answered phone calls and welcomed clients to create a positive first impression
- Executed computer tasks to support daily operations
Education
Year 11 -
Melville High School
Hamilton, New Zealand07.1993
Skills
- Medical Terminology
- Patient documentation
- Claims processing
- Client Reception
- Appointment Scheduling
- Telephone Handling
- Customer Service
- Customer support
- Data Entry
- Computer Literacy
- Typing Speed
- Time management
- Medical office administration
Family Name
Thomas
Personal Information
Driving License: Full - own car
Given Name
Kerri
Desired Job Position
Medical Receptionist
Languages
English
Full Professional
Certification
Perth Commercial College Certificate in Typing
References
References available upon request.
Timeline
Medical Receptionist
Chelsea Beach Medical Centre
06.2024 - 07.2025
Personal Assistant to General Manager Finance
ASB Bank Ltd
06.2001 - 01.2005
Claims Officer
Accident Compensation Corporation
07.2000 - 06.2001
Outpatient clinic manager
Health Waikato Ltd
09.1995 - 07.2000
Legal Typist
Cameron Fistonich Pocock
01.1994 - 09.1995
Receptionist
First Western Realty
09.1993 - 11.1993
Year 11 -
Melville High School