Kerrie-ann Thompson
Eagleby
Summary
Dynamic hospitality professional with experience at Lavish Brew, excelling in customer engagement and conflict resolution. Proven ability to enhance dining experiences through effective communication and menu knowledge. Committed to maintaining high standards of service and cleanliness, ensuring guest satisfaction in fast-paced environments. Skilled in food safety and order management.
Overview
3
3
years of professional experience
1987
1987
years of post-secondary education
1
1
Certification
Work History
Waitress Trainee
Lavish Brew
Ĺithgow
03.2025 - 12.2025
- Provided excellent customer service to enhance dining experience.
- Assisted in taking and delivering food orders promptly.
- Maintained cleanliness of tables and dining areas during shifts.
- Handled customer inquiries and resolved minor issues effectively.
- Demonstrated menu items to customers, highlighting daily specials.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Greeted customers and provided menus.
Housekeeper
Zig Zag Railway Motel
Lithgow
10.2022 - 11.2024
- Cleaned guest rooms and common areas to maintain high standards of cleanliness.
- Managed laundry services, including washing, drying, and folding linens and towels.
- Stocked cleaning supplies and ensured proper organization of housekeeping carts.
- Reported maintenance issues to ensure prompt repairs and prevent further damage.
- Provided excellent customer service by addressing guest requests promptly and courteously.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
James Busby High School
BusbySkills
- Food safety
- Order management
- Menu knowledge
- Inventory tracking
- Customer engagement
- Time management
- Hospitality service
- Quality assurance
- Conflict resolution
- Effective communication
Certification
- Rsa rsg certificate
- Blue card holder
- First aid certificate
Timeline
Waitress Trainee
Lavish Brew
03.2025 - 12.2025
Housekeeper
Zig Zag Railway Motel
10.2022 - 11.2024
James Busby High School