Kerrie Lacey

Key Responsibilities:

• Planning and facilitating weekly study sessions for first-year creative industry students
• Actively promoting the PASS program.

Key Achievements:

• Received positive feedback from students and mentors
• Delivered seven professional development sessions for staff.

Key Responsibilities:

• Writing profiles of businesses for sale by following the creative brief; conveying the business's story; and summarising its strengths, weaknesses and potential opportunities
• Editing the profile to a publishable standard

Key Achievements:

• Wrote and edited eight individual business profiles from diverse industries, one of which sold for seven figures.

Key Responsibilities:

• Providing quality customer service and eye care by identifying customers' needs, educating about eye health and assisting with product selection

Key Achievements:

• Worked individually and as part of a team to achieve monthly sales targets.

Key Responsibilities:

• Overseeing the daily operations of the practice
• Providing customer service
• Performing general administration duties

Key Achievements:

• Trained and managed four Administration Assistants.

Key Responsibilities:

• Improving system responses and outcomes for people with severe and persistent mental illness by facilitating better coordination of services
• Being a point of contact for clients and their support network

Key Achievements:

• Helped a young homeless woman with an intellectual disability and mental health issues access housing and support to live independently.

Key Responsibilities:

• Providing psychosocial rehabilitation support services to people with mental illness
• Collaborating with clients and their support networks to create and review Individual Service Plans
• Developing client independent living skills and community connections.

Key Achievements:

• Helped a woman with intellectual disability and schizophrenia achieve her goal of shopping independently.

Key Responsibilities:

• Providing quality customer service by applying the principles of relationship selling
• Working individually and as part of a team to achieve sales targets
• Performing administrative tasks (processing sales, banking, and inventory).

Key Achievements:

• Received 10 sales awards for exceptional customer service
• Managed the store during late-night trading, weekends and Store Manager absences.