Kerrie Thorncraft
Orange,Nsw
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Acting Operations Manager
Healthshare Linen Services
09.2023 - Current
- Supervised operations staff and ensuring employees are compliant with corporate governance policies and procedures including compliance including Safe Work Procedures/ Management Operating Procedures
- Developed and promoted systems and procedures to improve operational quality and team efficiency including WH&S and mandatory training.
- Led recruitment for Orange Linen Services including, onboarding and training of new staff to fulfill business requirements.
- Implemented process improvement to shape organisational culture including promotion of Blue Culture and Culture Club activities
- Trained and guided team members to maintain high productivity and performance metrics including KPI's Strategic and People metrics.
- Mitigated business risks by working closely with staff members, Human Resources, WH&S teams.
Administration Assistant
Healthshare Linen Services
08.2008 - Current
- Managed accounts payable and receivable through Oracle R12 system ensuring accounts were paid within agreed timeframes
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Drafted agendas, recorded minutes and generated documents to facilitate internal meetings including supervisor/ leading hands and Transport and Dispatch meetings.
- Assisted development and implementation of new administrative procedures including streamlining of paper based procedures.
- Managed filing system, entered data and completed other clerical tasks using all Microsoft applications including: Word, Excel, Power-point, Outlook, Teams
- Project work including vaccination program for Covid, SWP and MOP updates in accordance with ISO 9001 Quality Management System
- Culture Champion - created a program called The Culture Club to enhance Workplace Culture statewide for Linen Services. This also included working in Conjunction with the Cultural and Development team to promote Blue Culture across our Linen Sites.
Education
Professional Development -
Healthshare NSW
Skills
- Customer Service
- Networking
- Flexible and Adaptable
- Written Communication
- Analytical Thinking
- Organisational Skills
- Team Building
- Multitasking Abilities
- Time Management
- Decision-Making
- Supervision and Leadership
Timeline
Acting Operations Manager
Healthshare Linen Services
09.2023 - Current
Administration Assistant
Healthshare Linen Services
08.2008 - Current
Professional Development -
Healthshare NSW
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