Kerry Bell

• During my employment as an Apprentice Hairdresser, I was required to learn all aspects of hairdressing IE .washing, colouring, perming and styling hair
• This also included customer service, booking appointments, telephone, and customer liaison.

• During my employment as a pool lifeguard at Irymple pool I carried out all aspects of the role of a pool lifeguard and the duties included supervision of the complex, safety of the general public and swimmers, management of the canteen, general maintenance, cashier, accounts, and schools.

• As a pharmacy assistant, I was required to attend to the customers' requirements and provide advice on health and products
• This included retail sales, customer liaisons, stock control and ordering stock, and cashier.

• Swim Teacher at Mill Park Leisure Centre, responsible for teaching privates and school's infants and access classes
• Also, in charge of private lessons and shift replacements for staff.

• Aquatic Coordinator at Mill Park Leisure Centre, responsible for business plans and budget monitoring, schools and links, green desk, staff appraisals and performance, reports monthly and quarterly, outreach at schools, kinder, sporting clubs, and shopping centres
• Also, managing the Aquatics team and staff training, monthly invoices MPL and TRAC, transitioning of 300 students to TRAC due to redevelopment, transitioning teachers to TRAC, and monitoring all aspects of the LTS program enrolments and occupancy.

• Duty Manager responsible for pool operations, managing staff of all areas, member and customer satisfaction, and evacuation processes.

• Aquatic Director at Y Whittlesea, responsible for business plans and budget monitoring, schools and links, green desk, staff appraisals and performance, reports monthly and quarterly, outreach at schools, kinder, sporting clubs, and shopping centres
• Also, managing the Aquatics team and staff training, and monitoring all aspects of the LTS program enrolments and occupancy.

• Duty Manager at Thomastown Recreation Aquatic Centre, responsible for acting as an Aquatic co-ordinator, teacher in charge, and swim teacher.

ACTING CENTRE MANAGER | 07/01/2024
Kingswim - Epping, Vic
• Acting Centre Manager at Kingswim Epping.
Coached, mentored and trained team members in order to improve their job
performance.
•
Developed and implemented strategies to increase customer satisfaction and
loyalty.
•
Conducted regular meetings with staff to discuss progress and identify areas of
improvement.
•
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining
quality standards.
•interviewed new staff in group settings .

• Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold
quality service.

•
Reviewed employee performance and provided ongoing feedback and coaching
to drive performance improvement.

• Shift Supervisor at Y Leisure city, in charge of the shift supervisors and OHS officer for the site.
• Implemented aquatic programming for all ages and abilities, including swim lessons.
• Collaborated with the marketing department to promote aquatic programs through advertising campaigns.
• Managed budgeting for aquatics activities and ensured all expenses stayed within allocated funds.
• Performed daily inspections of pools and surrounding areas for cleanliness, safety hazards or operational issues that need attention.
• Ensured compliance with local health codes regarding pool sanitation requirements.
• Participated in community outreach initiatives related to water safety awareness.
• Facilitated communication between parents and guardians concerning their child's progress in swimming lessons or other programs offered at the facility.
• Managed aquatic staff meetings and in-service trainings to mentor team members.

• Acting Centre Manager at Kingswim Bayside.
• Coached, mentored and trained team members in order to improve their job performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Recruited and hired qualified candidates to fill open positions.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.