Kerry Dickson
Smithfield Plains,Australia
Summary
Detail-oriented professional with a solid foundation in bar operations and customer service. Capable of managing multiple tasks efficiently while ensuring high standards of accuracy. Holds RP and Gaming Badge, showcasing dedication to industry best practices. Committed to contributing positively to team objectives and enhancing overall performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Gaming and Bar employee
The Para Hills Community Club
10.2016 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Duty Manager _ All rounder
Angle Vale Tavern
10.2023 - 07.2024
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service excellence and operational procedures.
- Coordinated staff schedules, optimizing workforce efficiency during peak hours.
- Implemented inventory management systems to streamline stock control processes.
Duty Manager
Old Bushman Hotel
09.2020 - 05.2023
- Full time
- Supervised daily hotel operations, ensuring high standards of service and guest satisfaction.
- Resolved guest complaints swiftly, fostering positive relationships and repeat business.
- Conducted regular inspections of facilities, ensuring compliance with health and safety regulations.
- Monitored inventory levels, facilitating timely restocking of supplies to maintain operational flow.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Duty Manager
Cavan Hotel and Gaming Stafft and PtAnchor Hotel
07.2023 - 12.2022
Gaming and Bar employee
Red Lion Hotel
02.2020 - 09.2020
Gaming and Bar employee
The Grand North Hotel
03.2012 - 01.2014
Gaming and Bar employee
Parafield Gardens Community Club
09.2009 - 02.2012
Gaming employee
Smithfield Hotel
12.2006 - 07.2010
Trainee
Slug n Lettuce
10.2005 - 12.2006
- Booze Brothers
Glassy
Village Tavern
10.2004 - 01.2005
Checkout assistant
IGA Supermarket
05.2003 - 10.2004
Side show attendant
Royal Adelaide Show
09.2002 - 10.2002
- 7 yrs in a row
Crew Member
Hungry Jacks
01.1998 - 10.1999
Education
Middle School Teacher -
University of South Australia
Mawson LakesSkills
- Exceptional customer support
- Cash management proficiency
- Hospitality operations certification
- Pressure resilience
- Multitasking effectiveness
- Client-centric focus
- Dynamic personality
- Knowledge of OHS regulations
- Adaptable work schedule
Certification
- Completed Certificate 2 and 3 in Hospitality Operations in 2006 at the buffalo restaurant through The Quality Training Company.
- Gaming Badge
- RP Badge (current)
- Senior First Aid Certificate
- Tab refreshers last up to date in 2013
- Advanced Gaming completed 2017
- Training in how to deal with armed robbery in 2009
Hobbies
Studying, Reading, Sports, Music, Singing
Timeline
Duty Manager _ All rounder
Angle Vale Tavern
10.2023 - 07.2024
Duty Manager
Cavan Hotel and Gaming Stafft and PtAnchor Hotel
07.2023 - 12.2022
Duty Manager
Old Bushman Hotel
09.2020 - 05.2023
Gaming and Bar employee
Red Lion Hotel
02.2020 - 09.2020
Gaming and Bar employee
The Para Hills Community Club
10.2016 - 10.2020
Gaming and Bar employee
The Grand North Hotel
03.2012 - 01.2014
Gaming and Bar employee
Parafield Gardens Community Club
09.2009 - 02.2012
Gaming employee
Smithfield Hotel
12.2006 - 07.2010
Trainee
Slug n Lettuce
10.2005 - 12.2006
Glassy
Village Tavern
10.2004 - 01.2005
Checkout assistant
IGA Supermarket
05.2003 - 10.2004
Side show attendant
Royal Adelaide Show
09.2002 - 10.2002
Crew Member
Hungry Jacks
01.1998 - 10.1999
Middle School Teacher -
University of South Australia