Kerry Hauser
Tingalpa,QLD
Summary
With a robust background spanning from ACAT Admin Officer at Qld Health Metro South ACAT to key roles in pathology, finance, and customer service, I excel in prioritizing work and thriving under pressure. Renowned for fostering professional relationships and enhancing staff morale, my expertise in data management and client care significantly boosts operational efficiency and compliance.
Overview
33
33
years of professional experience
Work History
ACAT Admin Officer
Qld Health Metro South ACAT
EMP Community Health
07.2023 - Current
- Maintained accurate records, ensuring timely processing of referrals and reports.
- Managed referrals and records for clients and adhered to all procedures to prevent breaches and maintain confidentiality at all times.
- Managed data and correspondence to secure information across complex landscapes of organisational departments.
- Ensured compliance with all learning required, by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Cultivated strong professional relationships with external stakeholders such as clients, social workers/discharge coordinators, providers.
- Prepared, and delivered reports to various departments.
Phlebotomist
Sullivan Nicolaides Pathology
Ormiston, QLD
08.2011 - Current
- Organised daily work based on collection priority, triaging effectively.
- Reviewed patient records for accuracy and completeness.
- Spoke with patients to gather information for lab records, reduce fear or anxiety and optimise cooperation.
- Excellent in high pressure situations, maintaining professionalism.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
Night Fill
Woolworths Supermarket
Birkdale, QLD
09.2010 - 08.2011
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Worked effectively and efficiently as part of a team in a face paced environment.
Accounts Officer - Finance
Redland City Council
Cleveland, QLD
08.1995 - 01.2000
- Prepared monthly reports for payment and account reconciliations and financial statements.
- Input vendor payments and updated accounts to reflect new balances.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Secretary
Cityview Realty
Bulimba, QLD
01.1994 - 08.1995
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
Checkout Operator
Coles Supermarket
Capalaba, QLD
11.1992 - 01.1994
- Helped customers complete purchases and locate items.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Certificate III in Pathology (Specimen Collection) -
Sullivan Nicolaides Pathology
Taringa10.2013
High School Diploma -
Wellington Point State High School
Wellington Point, QLD11.1993
Skills
- Proven ability to prioritise and plan work effectively and respond well to a high pressure environment
- Demonstrated ability to work with both internal and external networks in aged care, pathology and finance
- Proven skills in difficult collections working in the hospital cancer wards
- Efficiency while working as the senior collector in larger collection centres maintaining care, professional standards, client numbers and staff morale
References
Inger Reeves ACA Brisbane South SW/Assessor/ Hospital Coordinator
Inger.Reeves@health.qld.gov.au
AJ Bevis - Administration Manager Contract Manager
AJ.Bevis@health.qld.gov.au
Kyra Pritchard - ACA Brisbane South AO
Kyra.Pritchard@health.qld.gov.au
Timeline
ACAT Admin Officer
Qld Health Metro South ACAT
07.2023 - Current
Phlebotomist
Sullivan Nicolaides Pathology
08.2011 - Current
Night Fill
Woolworths Supermarket
09.2010 - 08.2011
Accounts Officer - Finance
Redland City Council
08.1995 - 01.2000
Secretary
Cityview Realty
01.1994 - 08.1995
Checkout Operator
Coles Supermarket
11.1992 - 01.1994
Certificate III in Pathology (Specimen Collection) -
Sullivan Nicolaides Pathology
High School Diploma -
Wellington Point State High School