Kerry Mesiti
Oran Park,NSW
Summary
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Waitress/front of House/bar
CREA
Oran Park, Nsw
09.2023 - Current
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Answered questions about menu items, ingredients, and pricing.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Took orders for food and drinks and delivered them to guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
Night Fill/Customer Service Cashier
coles
Casula, Nsw
12.2016 - 11.2019
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Resolved customer complaints in a professional manner within designated timeframes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Support Officer
mascot engineering
Smithfield, Nsw
10.2013 - 10.2015
- Researched potential customers, identified their needs and prepared proposals for them.
- Supported the sales team during client meetings, presentations and negotiations.
- Developed effective working relationships with other departments within organization.
- Coordinated delivery schedules between customers and suppliers.
- Developed relationships with key accounts through regular contact, providing excellent customer service.
- Created sale documents such as contracts, quotations, proformas.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Developed and wrote technical documentation for products.
Remarketing Supervisor/Office Administration Coordinator
manheim pty ltd
Smithfield, Nsw
10.2007 - 08.2013
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Implemented new operational procedures, increasing efficiency.
- Complied with company policies, objectives and communication goals.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Sales Assistant
zeppi's deli
Hurstville, Nsw
11.2006 - 10.2007
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Accepted and completed cash, check and credit card payments.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Recommended, selected and located merchandise based on customer desires.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Sales Assistant
peters meats
Ashfield, Nsw
01.1999 - 11.2006
- Followed all safety procedures when operating machinery in the shop.
- Received shipments of fresh meats daily and checked them against invoices for accuracy.
- Rotated stock regularly to ensure freshness of product being sold.
- Provided advice on preparation methods and recipes for the purchased items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained a clean work area by wiping down counters, grills, fryers.
- Delivered fresh or frozen product orders at correct portion size to prevent shrink.
- Offered product samples to help customers discover new items or products inquired about.
Education
High School Diploma -
Bethlehem College
Ashfield, NSW11-2003
Skills
- Order taking
- Food delivery
- Customer inquiry
- Menu knowledge
- Reservation management
- Service excellence
- Payment processing
Certification
- current RSA
Timeline
Waitress/front of House/bar
CREA
09.2023 - Current
Night Fill/Customer Service Cashier
coles
12.2016 - 11.2019
Sales Support Officer
mascot engineering
10.2013 - 10.2015
Remarketing Supervisor/Office Administration Coordinator
manheim pty ltd
10.2007 - 08.2013
Sales Assistant
zeppi's deli
11.2006 - 10.2007
Sales Assistant
peters meats
01.1999 - 11.2006
High School Diploma -
Bethlehem College
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