Keshia-Lee Hamilton-Jones
MARRAKAI
Summary
Dynamic bar manager with a proven track record at Maguire Enterprises, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in inventory management and strategic planning, I foster a collaborative team environment that drives operational efficiency and boosts employee morale, resulting in improved service quality and guest experiences.
Overview
2026
2026
years of professional experience
Work History
Bar Manager
Maguire Enterprises
- Resolved customer complaints promptly, maintaining high standards of service quality.
- Managed inventory levels, performing regular stock checks to minimize discrepancies.
- Trained staff on operational procedures and best practices for enhanced efficiency.
- Supervised daily operations to ensure smooth service delivery and customer satisfaction.
- Coordinated with kitchen staff to optimize workflow during peak hours, reducing wait times.
- Implemented training programs for new employees, improving onboarding processes and retention rates.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
- Coordinated with various departments to maintain seamless integration of services for guests.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
Duty Manager Supervisor
Humptydoo Tavern
NT
02.2021 - 11.2025
- Supervised daily operations to ensure smooth service delivery and customer satisfaction.
- Trained staff on operational procedures and best practices for enhanced efficiency.
- Managed inventory levels, performing regular stock checks to minimize discrepancies.
- Implemented training programs for new employees, improving onboarding processes and retention rates.
- Coordinated with kitchen staff to optimize workflow during peak hours, reducing wait times.
- Resolved customer complaints promptly, maintaining high standards of service quality.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Developed schedules for team members to align staffing needs with business demand effectively.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Coordinated with various departments to maintain seamless integration of services for guests.
Duty Manager Supervisor
Boomerang Hotel
Mackay, QLD
01.2019 - 01.2021
- Supervised daily operations to ensure smooth service delivery and customer satisfaction.
- Trained staff on operational procedures and best practices for enhanced efficiency.
- Managed inventory levels, performing regular stock checks to minimize discrepancies.
- Resolved customer complaints promptly, maintaining high standards of service quality.
- Implemented training programs for new employees, improving onboarding processes and retention rates.
- Coordinated with kitchen staff to optimize workflow during peak hours, reducing wait times.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Developed schedules for team members to align staffing needs with business demand effectively.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Coordinated with various departments to maintain seamless integration of services for guests.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Collaborated with upper management to develop strategic plans for business growth and development.
- Streamlined team communication for improved workflow, leading to increased staff productivity.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Promoted brand loyalty through exceptional customer service, driving repeat business from satisfied clients.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Beaudesert State High School
Beaudesert, QLDSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Health and safety
- Responsible alcohol service
- Bar management
- Inventory management
- Staff scheduling
- Health codes compliance
- Conflict resolution
- Customer relationship building
- Guest interaction
- Outgoing personality
- Safety awareness
- Inventory control
- Customer relations
- Issue resolution
- Supply ordering
- Sales promotion
- Relationship building
- Shift scheduling
- Menu updating
- Service-oriented mindset
- Vendor management
- Strategic planning
- Foodservice management
- Menu development
- Restaurant management
- Time management
- Clear communication
- Team collaboration
- Decision-making
- Cash handling
- Team building
- Beverage making
- Budget management
- Cocktail development
- Hospitality and accommodation
Timeline
Duty Manager Supervisor
Humptydoo Tavern
02.2021 - 11.2025
Duty Manager Supervisor
Boomerang Hotel
01.2019 - 01.2021
Bar Manager
Maguire Enterprises
Beaudesert State High School