Ketan Kundra
Joondanna,WA
Summary
Recent graduate with excellent research, technical, and problem-solving skillset. A detail-oriented, keen learner, and adaptive to new environments. Is familiar with XERO Software and Microsoft Excel.
Overview
2
2
years of professional experience
Work History
Store Team Member
Woolworths
Perth, WA
05.2023 - Current
- Utilized problem-solving skills to resolve customer complaints promptly
- Processed returns efficiently while maintaining a high level of accuracy
- Ensured compliance with all safety protocols while managing the store environment
- Developed strong customer service skills by consistently providing friendly and helpful assistance to customers
- Provided excellent customer service by responding promptly to inquiries and addressing concerns
- Monitored stock levels regularly to ensure a sufficient supply of merchandise was always available.
Store Team Member
Caltex
Perth, WA
05.2023 - 07.2023
- Researched new product trends to recommend additions to existing inventory selections
- Implemented strategies that improved overall store performance metrics
- Provided excellent customer service by responding promptly to inquiries and addressing concerns
- Demonstrated leadership abilities by training new team members on store policies and procedures
- Developed strong customer service skills by consistently providing friendly and helpful assistance to customers
- Assisted with product displays and promotional activities to increase sales volume
- Performed opening and closing duties including cash handling, restocking shelves, and cleaning the store.
Customer Executive
McDonald's Tuart Hill
03.2022 - 01.2023
- Months of food services, months of barista, Answering customers' questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Stay up to date with new upcoming trends or services
- Worked as FRONT STAFF, KITCHEN CREW AND BARISTA.
Education
Bachelor Of Business In Accounting -
Murdoch University
Higher Secondary Education -
Woodland Overseas School
Skills
- Keen Learner
- Time Management Skills
- Problem-Solving Skills
- Honest and Dependable
- Team Player
- Good Communication Skills
- Workplace Safety
- Cash Handling Accuracy
- Customer Engagement
- Professionalism
- Leadership
- Familiar with XERO software
References
References available upon request
Timeline
Store Team Member
Woolworths
05.2023 - Current
Store Team Member
Caltex
05.2023 - 07.2023
Customer Executive
McDonald's Tuart Hill
03.2022 - 01.2023
Bachelor Of Business In Accounting -
Murdoch University
Higher Secondary Education -
Woodland Overseas School
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