Kevin Edwy-Smith

Club Manager

Surge Fitness Clarkson

08.2020 - Current

Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
Increased staff performance and engagement via motivational leadership.
Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
Scheduled staff shifts to meet business demands and coordinate adequate coverage.
Recruited, hired, and trained to develop high-performing staff.
Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
Resolved conflicts between members or staff in a timely manner using diplomacy skills.
Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
Streamlined operations for increased efficiency through staff training and process improvements.
Conducted regular evaluations of staff to drive quality service and customer satisfaction.
Planned, organized, and coordinated special events and celebrations.
Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
Implemented policies and procedures to improve club operations and standards.
Worked with marketing teams to create marketing and promotional content for social media.
Prepared monthly reports and budgets to track revenue and expenses.
Trained and supervised staff to consistently meet performance goals and customer service standards.
Created and maintained detailed reports of daily, weekly and monthly operations.
Inspected equipment and facilities for signs of wear or damage impacting safety.