Kevin Ellis
Summary
Accomplished Senior Service Advisor and Technician with 13 years of experience in the automotive industry and extensive technical training. Very goal oriented and motivated with a can-do attitude.
Overview
9
9
years of professional experience
Work History
Senior Service Advisor
Heartland Hyundai
Blacktown, NSW
02.2019 - Current
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Extensive use of Microsoft office suite and ERA
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Foreman/Master Technician
Parramatta Motor Group
Parramatta, NSW
06.2015 - 02.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical/electrical issues.
- Went through extensive training with Nissan, Suzuki, Renault and Mitsubishi.
- Mentored and trained apprentices through their apprenticeship.
- Got technician of the year in 2016.
- Earned a reputation within the workshop as the go to person for solving ongoing complicated faults.
Education
Service Advisor Stage 1
Hyundai Training
2023
Certified Renault Technician
Renault Academy
2019
Nissan Master Technician
Nissan Learning Academy
2018
Certified Suzuki Bronze Technician
Suzuki Motor Corporation
2018
Advanced Mitsubishi Technician
Mitsubishi Motors
2016
Certificate III in Light Vehicle Mechanics
TAFE
2015
Skills
- Excellent communication skills, both verbal and written
- Automotive industry experience
- Customer service expertise
- Problem-Solving
- Multitasking and Organization
- Experienced with computers, especially Microsoft office suite
References
- Name: Zachary Blackburn
Position: Service advisor
Company: Heartland Hyundai Blacktown
Contact number: 0451781130
- Name: Lidia Garcia
Position: Customer relations officer
Company: Heartland Hyundai Blacktown
Contact number: 0433763630
- Name: Nathan Cunha
Position: Workshop controller/Parts interpreter
Company: Heartland Hyundai Blacktown
Contact number: 0406774667
Timeline
Senior Service Advisor
Heartland Hyundai
02.2019 - Current
Foreman/Master Technician
Parramatta Motor Group
06.2015 - 02.2019
Service Advisor Stage 1
Hyundai Training
Certified Renault Technician
Renault Academy
Nissan Master Technician
Nissan Learning Academy
Certified Suzuki Bronze Technician
Suzuki Motor Corporation
Advanced Mitsubishi Technician
Mitsubishi Motors
Certificate III in Light Vehicle Mechanics
TAFE