Kevin Fernandes
Summary
Dedicated hospitality professional with 10 years of experience delivering exceptional customer service and leading teams in the hotel industry. Adept at managing front desk operations, resolving guest concerns, and enhancing service standards to drive guest satisfaction. Strong leadership, conflict resolution, and problem-solving skills with a passion for creating outstanding guest experiences. Seeking to leverage expertise in customer service and leadership in a dynamic hospitality environment.
Overview
10
10
years of professional experience
Work History
Duty Manager
Crown Metropol & Promenade Hotels
04.2023 - Current
- Manage daily operations of hotel accommodation covering Front Office and Housekeeping.
- Collaborated with team members from multiple departments across two hotel locations to ensure efficient operations.
- Efficiently manage guest inquiries and concerns to maintain high satisfaction rates.
- Manage security issues and any matter concerning guests conduct on property
- Provided assistance to various departments like reception, concierge, housekeeping and bell services as needed.
- Ensured operational efficiency through strategic workforce coordination.
Night Manager
Pullman Bunker Bay Resort Margaret River Region
03.2022 - 04.2023
- Produce and maintain accurate account documentation.
- Conducted precise reconciliation of cash balances during shift closures.
- Adhered to specified security policies consistently.
- Ensured strict adherence to Emergency Communication procedures, handling all media questions exclusively via the nominated representative.
- Managed night audit function in collaboration with the Financial Controller.
- Ensured precision in daily operations while prioritizing customer focus.
Assistant Manager
Pullman Bunker Bay Resort Margaret River Region
03.2021 - 03.2022
- Supported oversight of hotel front office operations.
- Oversaw guest arrivals and departures, ensuring seamless coordination.
- Maintained collaboration with reservation office to optimize room distribution and enhance revenue management.
- Ensured compliance with Emergency Communication protocols so that media questions were handled solely by the appointed representative.
- Maintained communication channels across various resort departments.
- Preparation of monthly reports and effective communications of key company performances and forecasts
Night Manager
Pullman Bunker Bay Resort Margaret River Region
11.2020 - 03.2021
Guest Service Agent
Pullman Bunker Bay Resort Margaret River Region
09.2020 - 03.2021
Night Auditor
Sails in the Desert Hotel at Ayers Rock Resort
11.2019 - 08.2020
Guest Service Agent
Sheraton Grand Sydney Hyde Park
02.2019 - 11.2019
Overnight Guest Service Agent
Sherton Melbourne Hotel
06.2018 - 02.2019
Overnight All-Rounder
Sydney Harbour Marriott at Circular Quay
01.2018 - 06.2018
Overnight In-Room Dining Supervisor
Sydney Harbour Marriott at Circular Quay
07.2017 - 12.2017
Duty Manager
Blue Mountains Int'l Hotel Management School
02.2017 - 06.2017
Guest Service Agent
The Ritz Carlton Millenia
07.2015 - 01.2017
Housekeeping Floor Supervisor
The Ritz Carlton Millenia
04.2015 - 06.2015
Education
Bachelor Of Business - International Hotel & Resort Management
Blue Mountains Int'l Hotel Management School
Leura, NSW03.2019
Diploma - Hotel Management
SHATEC International Hotel & Tourism School
Singapore11.2016
Advanced Certificate - Tourism And Hotel Management
SHATEC International Hotel & Tourism School
Singapore03.2015
Diploma - Business Management
Management Development Institute of Singapore
Singapore11.2013
Professional Certificate - Business Management
Management Development Institute of Singapore
Singapore04.2011
Skills
- Microsoft Office
- OPERA Property Management System
- MICROS Management System
Qualifications And Training
- Approved Managers, Western Australia
- Responsible Service of Alcohol, Western Australia
- First Aid Training - St. John Ambulance, Western Australia
- Full Drivers License - Manual, Western Australia
Languages
English
Full Professional
Kannada
Native or Bilingual
Hindi
Limited Working
References
Vincy Rodrigues
Cluster Director of Finance
Accor Strata and HMA Hotels
+61 423 652 795 or 02 92806182
vincy.rodrigues@accor.com
Edith Smyth
Director of Rooms
Novotel Perth Langley
+61 459 653 657
edith.smyth@accor.com
Leighton Yates
General Manager
Crown Metropol & Promenade Perth
+61 467 347 090/+61 8 9362 8718
leighton.yates@crownresorts.com.au
Timeline
Duty Manager
Crown Metropol & Promenade Hotels
04.2023 - Current
Night Manager
Pullman Bunker Bay Resort Margaret River Region
03.2022 - 04.2023
Assistant Manager
Pullman Bunker Bay Resort Margaret River Region
03.2021 - 03.2022
Night Manager
Pullman Bunker Bay Resort Margaret River Region
11.2020 - 03.2021
Guest Service Agent
Pullman Bunker Bay Resort Margaret River Region
09.2020 - 03.2021
Night Auditor
Sails in the Desert Hotel at Ayers Rock Resort
11.2019 - 08.2020
Guest Service Agent
Sheraton Grand Sydney Hyde Park
02.2019 - 11.2019
Overnight Guest Service Agent
Sherton Melbourne Hotel
06.2018 - 02.2019
Overnight All-Rounder
Sydney Harbour Marriott at Circular Quay
01.2018 - 06.2018
Overnight In-Room Dining Supervisor
Sydney Harbour Marriott at Circular Quay
07.2017 - 12.2017
Duty Manager
Blue Mountains Int'l Hotel Management School
02.2017 - 06.2017
Guest Service Agent
The Ritz Carlton Millenia
07.2015 - 01.2017
Housekeeping Floor Supervisor
The Ritz Carlton Millenia
04.2015 - 06.2015
Bachelor Of Business - International Hotel & Resort Management
Blue Mountains Int'l Hotel Management School
Diploma - Hotel Management
SHATEC International Hotel & Tourism School
Advanced Certificate - Tourism And Hotel Management
SHATEC International Hotel & Tourism School
Diploma - Business Management
Management Development Institute of Singapore
Professional Certificate - Business Management
Management Development Institute of Singapore
Similar Profiles
Archer SuttonArcher Sutton
Assistant Manager Front Office at Crown Resorts Metropol & Crown Resorts PromenadeAssistant Manager Front Office at Crown Resorts Metropol & Crown Resorts Promenade
Marc TursiMarc Tursi
Rooms Division Manager at Crown Metropol & Promenade MelbourneRooms Division Manager at Crown Metropol & Promenade Melbourne
Phattharaphon RungrueangPhattharaphon Rungrueang
Room Attendant at Crown Metropol MelbourneRoom Attendant at Crown Metropol Melbourne
Carlos HernandezCarlos Hernandez
Duty Manager at Moon Wok Chinese RestaurantDuty Manager at Moon Wok Chinese Restaurant
RAHUL MENONRAHUL MENON
Duty Manager at Qasr Al Sarab Desert Resort by AnantaraDuty Manager at Qasr Al Sarab Desert Resort by Anantara