Kevin Freeman

• Managed front desk operations at Perth Police Station, ensuring efficient service delivery.
• Created comprehensive crime information reports for law enforcement and for victims insurance claims
• Organized accommodation and emergency support for vulnerable individuals in the community.
• Handled difficult customer interactions with professionalism and empathy.
• Maintained waiting lists at front counter to optimize visitor flow.
• Represented Police Department with a professional presentation and demeanor.

• Responsibility for managing the WA Police Service records (paper and electronic), including their creation, maintenance, access, retrieval, and disposal.
• Managing the records storage, access retention,disposal and destruction.
• Ensure compliance with legal and regulatory requirements, such as the Freedom of Information Act.

• Executed delivery of programs for youth encompassing sporting events and recreational activities.

Organized educational workshops to enhance knowledge and skills.

Managed all aspects of youth-focused recreational activities to maximize participation.

Establishing and maintaining a safe environment for children.

• Served as the primary contact for customer inquiries across multiple channels, providing accurate information on City services such as rates, parking, and community programs.
• Resolved customer complaints effectively, escalating complex issues to appropriate departments, and maintained detailed records of interactions.
• Contributed to a collaborative team environment and identified opportunities to enhance customer service processes, ensuring service excellence.