KEVIN HUANG
Sydney,NSW
Overview
9
9
years of professional experience
Work History
Junior Data Analyst/IT Services Support Specialist
Typeio PTY LTD
03.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Communicate with stakeholder and other management departments.
- Installed and supported desktop software titles and add-ons.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Create SQL queries for MS SQL database server.
- Create visually impactful dashboards using Tableau for data reporting utilising pivot tables
Customer Service Representative
Woolworths Group
02.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
QUANTITY SURVEYOR/WAREHOUSE MANAGER
BSCD Electrical
06.2022 - 12.2022
- Visited construction sites to gather information regarding access, drainage, topography and utilities availability affecting contract negotiations.
- Communicated with contractors and subcontractors on behalf of developer clients to evaluate quality of contract pricing negotiations and report findings to company executives..
- Consulted with clients, vendors or architects to make estimates and resolve conflicts.
Quantity Surveyor Intern
YISHENG CONSTRUCTION PTY LTD
01.2021 - 01.2022
- Reviewed material and labor costs to help make build-or-buy decisions.
- Collaborated with general contractors and design team to develop itemized cost estimate reports for presentation to executive and administrative officials.
Opeartion Manager
LIFESTYLE DIRECT WHOLSALES
01.2017 - 01.2018
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Created training modules and documentation to train staff.
Assistant Manager
G&L MARKET
01.2015 - 01.2017
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Master Degree - Information Technology (Ongoing)
University of Technology Sydney
Bachelor of Construction Management -
Western Sydney University
12.2022
Year 12 Certificate
Doonside Technology High School
09.2015
Skills
- Customer service (phone and face-to-face)
- Stock receipting
- Data Processing
- Problem Solving
- Sales negotiations
- Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Sortly ~CountFire
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Computer Skills
- Relationship Building
- Teamwork and Collaboration
- Computer Diagnostics
- Troubleshooting Network Issues
- Help Desk Support
Timeline
Junior Data Analyst/IT Services Support Specialist
Typeio PTY LTD
03.2023 - Current
Customer Service Representative
Woolworths Group
02.2023 - 10.2023
QUANTITY SURVEYOR/WAREHOUSE MANAGER
BSCD Electrical
06.2022 - 12.2022
Quantity Surveyor Intern
YISHENG CONSTRUCTION PTY LTD
01.2021 - 01.2022
Opeartion Manager
LIFESTYLE DIRECT WHOLSALES
01.2017 - 01.2018
Assistant Manager
G&L MARKET
01.2015 - 01.2017
Master Degree - Information Technology (Ongoing)
University of Technology Sydney
Bachelor of Construction Management -
Western Sydney University
Year 12 Certificate
Doonside Technology High School
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Shane HarkinShane Harkin
Electrician at Nxgen PTY LTD/ UGL PTY LTDElectrician at Nxgen PTY LTD/ UGL PTY LTD
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging
Adrian Gregory AbrahamsonAdrian Gregory Abrahamson
Kitchen Hand at Ayam Penyet RiaKitchen Hand at Ayam Penyet Ria