Kevin Huynh
Cabramatta
Summary
Dynamic and results-driven professional with extensive experience at Aldi Supermarket Casula and McDonald's. Proven expertise in customer service and team leadership, enhancing store operations and resolving customer issues effectively. Recognized for improving team performance through proactive communication and outstanding problem-solving skills, fostering a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew / Shift Manager
McDonalds
04.2016 - 09.2023
- Handled escalated customer issues effectively demonstrating strong problem solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Duty Store Manager
Aldi Supermarket Casula
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customer.
- Managed store employees successfully in fast paced environment through proactive communication and positive feedback.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Cabramatta High School
09.2020
Bachelor Of Commerce -
Macquarie University
Sydney, NSWSkills
- Customer service
- Multitasking and organization
- Store operations
- Friendly and positive
- Problem solving
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
Certification
Higher School Certificate Graduated 2020
OHS Food Safety Certified
Certificate II in hospitality SIT20322 in SIT
Travel , Tourism and hospitality training completed
2020.
Blue Line Fire Training 09/08/2022
Fire Extinguisher & Fire Blanket Trainings
First Aid 26/09/23
HLTAID009
Provide cardiopulmonary resuscitation
HLTAID010
Provide basic emergency life support
HLTAID011
Provide first aid
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Duty Store Manager
Aldi Supermarket Casula
09.2023 - Current
Crew / Shift Manager
McDonalds
04.2016 - 09.2023
Cabramatta High School
Bachelor Of Commerce -
Macquarie University
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