Summary
Overview
Work History
Education
Skills
Timeline
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Keyana Rafter

Gold Coast ,QLD

Summary

I am a reliable and flexible hard worker ready to learn and contribute to team and individual goals. i offer strong multitasking, problem solving and great communication skills with amazing focus. Always appreciate constructive feedback to constantly better myself in any situation. I am also a friendly person who gets along with many and always likes a new challenge in any given situation to be able to try new obstacles.

Overview

3
3
years of professional experience

Work History

Logistics Officer

direct freight express
Crestmead, Queensland
01.2023 - 01.2024
  • receptionist
  • Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
  • Developed strategies for efficient distribution of products based on customer requirements.
  • Maintained accurate records and documentation related to shipping activities.
  • provided daily paperwork for over 20 city's across Queensland and New South Wales.
  • working to always satisfy customer expectations with a positive and outgoing attitude.
  • Managed warehouse staff performance and provided guidance on best practices for efficient operations.
  • Analyzed data from various sources to identify trends in order fulfillment processes.
  • Implemented quality control measures to ensure accuracy of orders prior to shipment.
  • Assisted inside the warehouse when required to reduce waiting times on transported freight.

Cashier

woolworths
Holmview, Queensland
03.2022 - 12.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Cashier Team Lead

beenleigh multi sports
Beenleigh, Queensland
09.2020 - 02.2022
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Ensured compliance with all safety regulations while performing tasks.
  • increased likelihood of repeat business by building friendly relationships with customers.
  • set up for major events.
  • served game tickets, food and alcoholic beverages, etc.

Education

High School Diploma -

Windaroo Valley State High School
Windaroo, QLD
11-2022

Skills

  • Exceptional Customer Service
  • Always keeping a clean working space
  • Time management skills
  • Can work in a team environment or independently
  • Focused and detail oriented
  • Focused on building customer relationships
  • Contributing to become a valued team member
  • Complex problem solving
  • Hardworking and fast learner
  • I like to challenge myself to excel in day to day task
  • Strong communication skills
  • Very approachable and easy to talk to

Timeline

Logistics Officer

direct freight express
01.2023 - 01.2024

Cashier

woolworths
03.2022 - 12.2022

Cashier Team Lead

beenleigh multi sports
09.2020 - 02.2022

High School Diploma -

Windaroo Valley State High School

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Keyana Rafter