Kezang Wangmo

Intake and assessment officer

• Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
• Interviewed customers to obtain information and evidence.
• Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
• Wrote detailed narrative case notes for use in intervention
• Assisted clients with completing required paperwork, simplifying the application process for them.
• Maintained detailed records of all client interactions in a secure database system.
• Conducted thorough assessments of client needs and made appropriate service recommendations.
• Collaborated with colleagues to develop best practices for managing challenging client situations.
• Answered phone and provided assistance to callers with timely and professional response to inquires.

Caseworker

• Assessed needs of each client and recommended appropriate services and resources.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Utilized evidence-based practices to provide effective interventions for clients.
• Conducted interviews with participants to assess eligibility.
• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.

References

Penny Morris - Manager

Contact no: 0427371906

Email: PMorris@wmq.org.au

Micheal Jun - Case Worker

Email : MJun@wmq.org.au

Client Assessment.

• Improved community engagement by organizing regular events and activities focused on local issues.
• Conducted comprehensive needs assessments of clients by identifying their weakness and strengths, also developed their short-term goals accordingly.
• Implemented innovative outreach campaigns by distributing pamphlets to promote awareness of available resources and services for community members.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Organized recreational activities that fostered positive social interactions and improved overall client interactions.
• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
• Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.

Community Development Coordinator

• Communicated effectively with various clients with all different personalities by being courteous, enthusiastic and active listening.
• Developed short- and long term community development activities by conducting meeting.
• Organized successful events/activities that promoted community participation.
• Participated in community events to promote services and engage with public.
• Assisted manager in obtaining housing, employment and support resources for client.

References

Shauna Francis- Lead Practitioner

Contact no: 0498261423

Email: shauna.francis@uccommunity.org.au