Kezang Yuden
Churchlands,Australia
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability, adaptability, and ability to quickly learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Strong analytical, communication, and teamwork skills allow for quick adaptation to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and commitment to continuous learning and growth ready to make a valuable impact.
Overview
12
12
years of professional experience
Work History
Network Support Officer
Deparment Of Education
08.2024 - Current
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Managed vendor relationships, negotiating contracts for cost savings and efficiency improvements.
- Assisted in the planning and execution of infrastructure upgrades, minimizing service interruptions.
- Managed multiple projects simultaneously while adhering to strict deadlines for completion.
- Optimized network configurations for improved functionality and reliability.
- Performed root cause analysis on recurring issues, implementing long-term solutions to prevent reoccurrence.
- Streamlined IT support processes for faster response times and increased customer satisfaction.
- Supported business continuity efforts through effective backup management and disaster recovery planning.
- Reduced downtime with proactive monitoring and maintenance of network systems.
- Collaborated with team members to design and implement efficient network infrastructures.
- Contributed to the development of IT policies, promoting a secure environment that aligned with industry standards.
- Provided timely technical support, addressing user issues and minimizing disruptions to operations.
Network Support Officer
Department Of Education
10.2022 - 08.2024
- Maintain and monitor the school’s Network to maximise both educational and administrative outcomes
- Provide ICT support and advice to all staff on technical issues from the tickets logged on the helpdesk
- Provide training to all users throughout the school including hardware and software applications and access to systems and resources
- Liaise with the Department of Education ICT to support hardware, software, and network-related issues
- Liaise with Third Party Suppliers in purchasing/leasing hardware, software application and licenses, and networking equipment
- Analyse IT problems and develop and implement solutions
- Coordinate system updates including the replacement of outdated software and hardware versions
- Develop and provide user training procedures and instruction
- ICT Budgeting and Planning
- Maintaining the school's ICT asset management
- School Tier 3 server management
- Server patching and upgrades
- Plan and manage school ICT-related network projects
- ICT Disaster recovery management including data distribution and data backup
- Quick to implement resolution to IT issues raised by the staff
- Installed new networking equipment in the new school building and replaced obsolete network infrastructures such as Wireless Access Points and Network Switches
- Configured new CCTVs in School
- Installed and configured Vape Sensors
- Installed and configured new photocopiers-FUJI printers with Papercut system for easy print management
- Implemented a new IT helpdesk system- Freshdesk
- Implementation and management of ICT Asset Management System
- Contributed to the development of IT policies, promoting a secure environment that aligned with industry standards.
- Delivered comprehensive training programs to educate users on best practices for maintaining network integrity.
- Server and file storage management
- School Compass management
- Upkeep and maintenance of Tier 3 applications
- Server patching and updates
- Re-image and update school devices
- Repair and upgrade of ICT equipment
- Replaced outdated school computers and laptops
- Disposals of old and outdated ICT equipment
- Trained and managed IT Interns
- Assisted in the planning and execution of infrastructure upgrades, minimizing service interruptions.
Network Support Officer
Department Of Education
07.2022 - 12.2022
- Provide Technical and Network support to all staff and students
- Liaise with DOE CSC and Third-party for hardware and software support
- Liaise with Third parties for the Purchase and leasing of school computers and devices
- Maintain and monitor school computer networks and systems
- Install and configure the school’s computer hardware operating systems and applications
- Troubleshoot the computers, laptops, and printers as well as the school’s network
- Manage School Apple devices using JAMF School Mobile Device Management
- Liaise with third-party suppliers for the purchase of Network equipment and School devices
- Ensure school networks and devices are operational
- ICT Asset Management
- Documentation
- IT solutions and support provided to all staff
- Being flexible with changes around the school related to ICT
- Re-image and update of school laptops and desktops
- Repair and upgrade of school devices
- Apple iPad devices management through MDM
- Implemented Third-party application services procedure for Apple devices
- Stocktake of school ICT Assets
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Managed vendor relationships, negotiating contracts for cost savings and efficiency improvements.
Technical Support Officer
Department Of Education
07.2022 - 09.2022
- Provide input on system enhancements and implement new systems through research and identification of appropriate Information Technology resources
- Provide advice to administration and school staff on technical issues associated with the network system
- Provide Technical support and training to all users throughout the school including desktop and software applications
- Deployment of software applications and hardware
- Ensure the integrity of educational and administrative data by implementing and maintaining data security strategies
- Liaise with the Department of Education ICT support Centre to resolve any hardware software and network-related issues
- Liaise with third-party suppliers for hardware support
- Daily monitoring of the Helpdesk and resolving any IT queries
- Develop innovative solutions to information technology problems
- Updating and maintenance of the school’s intranet and IT Asset Database
- Completed ICT projects
- Provision of excellent IT support and services to the staff and students
- Closed at least at least five tickets in a day
- Upgraded and installed network printers, software, and hardware around the school
- Troubleshoot network switches and devices
- Documentation of ICT procedures and change logs
- Re-imaged and Upgraded computers and laptops operating system
- Collected the details for more than 500 schools’ IT assets for record in Snipe-IT database management software
- Completed test and maintenance of more than 50 projectors
- Installed about 100 Cisco phones in the school offices and classrooms
Technical Support Officer
Department Of Education
10.2020 - 07.2022
- Provide input on system enhancements and implement new systems through research and identification of appropriate Information Technology resources
- Provide advice to administration and school staff on technical issues associated with the network system
- Provide Technical support and training to all users throughout the school including desktop and software applications
- Deployment of software applications and hardware
- Ensure the integrity of educational and administrative data by implementing and maintaining data security strategies
- Liaise with the Department of Education ICT support Centre to resolve any hardware software and network-related issues
- Liaise with third-party suppliers for hardware support
- Daily monitoring of the Helpdesk and resolving any IT queries
- Develop innovative solutions to information technology problems
- Updating and maintenance of the school’s intranet and IT Asset Database
- Completed ICT projects
- Provision of excellent IT support and services to the staff and students
- Closed at least at least five tickets in a day
- Upgraded and installed network printers, software, and hardware around the school
- Troubleshoot network switches and devices
- Documentation of ICT procedures and change logs
- Re-imaged and Upgraded computers and laptops operating system
- Collected the details for more than 500 schools’ IT assets for record in Snipe-IT database management software
- Completed test and maintenance of more than 50 projectors
- Installed about 100 Cisco phones in the school offices and classrooms
ICT Support Intern
Kalamunda Senior High School
06.2020 - 08.2020
- Assisted with troubleshooting computer hardware and software
- Contributed to the cloning and software installations and configurations
- Set up computer workstations, teleconferences & video conference meetings
- Requested desk phone service activations and mobile phone configurations
- Provided ad hoc end-user support via email, IM, phone, or in person
- Ensured requests were properly opened, resolved promptly, documented, and closed in the ticketing system
- Provided IT technical support to all the staff and students and handled IT asset Database Management
Casual Island Office Operation Assist/Asset Team
Programmed Facility Management
02.2020 - 04.2020
- Facilitated the maintenance and outside service operation for the guest accommodation
- Raised jobs and created Work orders using Maximo and Pro map software
- Resolved and responded to calls and queries
- Collated, recorded, and stored all the asset documents
- Uploaded Asset JOT forms on Maximo/pro map software
- Collaborated with a team of 4-5 people and delivered excellent results
Project Officer (Final Year Project Work)
Launchmii Pty Ltd
09.2018 - 11.2018
- Arranged meetings with the members of the project
- Organised appropriate meeting rooms and any refreshments contacted the attendees and noted any who could not attend
- Sent out any relevant information before meetings and attended them to take minutes
- Handled social media planning and development for a start-up crowdfunding company on Facebook, Twitter, and Instagram
- Identified any potential issues or risks that could affect the progression of the project
- Performed analysis of the marketing strategies of the company through social media
- Delivered project reports and client reports to the Chief Executive Officer of the company
Inspection Team and Support Member in Electrical Safety Inspection
Woosun Electrics and Pty Ltd
05.2014 - 09.2014
- Company Overview: ACCORD Bangladesh
- Collected all data from the electrical inspection reports
- Performed administration duties including filing of documents
- Assisted with the electrical report checks
- Submitted reports to the Project Manager
- ACCORD Bangladesh
Intern
Bhutan Telecom Limited
04.2013 - 07.2013
- Company Overview: Druknet Division
- Fulfilled tasks set out by supervisors from several departments
- Attended meetings and took minutes
- Performed research at a supervisor's request
- Updated social media platforms and wrote copy for posts
- Created images for social media posts
- Druknet Division
Education
Master of Management Information Systems -
Edith Cowan University
12.2018
Bachelor’s Degree in Engineering - Specialised in Electronics and Communication Engineering
PSNA College of Engineering and Technology
06.2012
Skills
- Project Management
- Business Process Modelling
- ICT Systems Management
- ICT Technical & Customer Support
- Strategic Planning & Execution
- Fault-finding & Troubleshooting
- Server Management
- Systems Acquisition & Reconfiguration
- Network Administration
- Customer Service
- Client & Stakeholder Engagement
- DoE Systems: DAM, SSS and SIG
- MS Office – Advanced
- Network and Security – Intermediate
- MS Office 365 – Advanced
- Freshdesk
- Snipe-IT Asset Management
- Signavio Software
- Networking and Security Skills
- Asset Management Applications
- PDQ Software
- Basic MySQL (Querying and Managing Data)
- Evaporating Cloud Software for Business Process Management
- Network Troubleshooting
- Software Installation
- Hardware Installation
- System Administration
- Virtualization Technologies
- Active Directory
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Team Collaboration
Hobbies and Interests
- Listening to music
- Writing
- Reading
- Playing sports
- Hiking
- Animal lover
- Social media
- Sketching
Attributes
- Proactive with a flexible work attitude and the capacity to show initiative and apply new concepts.
- Excellent organisational and time management skills with the ability to prioritise and manage expectations.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Strong work ethic; highly hardworking, reliable, and enthusiastic.
- Dedicated to continuous personal and professional development.
Timeline
Network Support Officer
Deparment Of Education
08.2024 - Current
Network Support Officer
Department Of Education
10.2022 - 08.2024
Network Support Officer
Department Of Education
07.2022 - 12.2022
Technical Support Officer
Department Of Education
07.2022 - 09.2022
Technical Support Officer
Department Of Education
10.2020 - 07.2022
ICT Support Intern
Kalamunda Senior High School
06.2020 - 08.2020
Casual Island Office Operation Assist/Asset Team
Programmed Facility Management
02.2020 - 04.2020
Project Officer (Final Year Project Work)
Launchmii Pty Ltd
09.2018 - 11.2018
Inspection Team and Support Member in Electrical Safety Inspection
Woosun Electrics and Pty Ltd
05.2014 - 09.2014
Intern
Bhutan Telecom Limited
04.2013 - 07.2013
Bachelor’s Degree in Engineering - Specialised in Electronics and Communication Engineering
PSNA College of Engineering and Technology
Master of Management Information Systems -
Edith Cowan University
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