Kezia Wilson
Brookwater,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Digital Coverfit Consultant
Bupa Health Insurance
02.2021 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Health and Care Consultant
Bupa Health Insurance
03.2019 - 01.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Business Development Manager
QLD Lions Football Club
06.2009 - 02.2012
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Reconciled bank accounts to verify accuracy of cash records.
- Maintained payroll information by calculating, collecting, and entering data.
Assistant Finance and Administration Manager
Sunnybank Community And Sports Club
03.2005 - 01.2008
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Reviewed documentation and identified financial discrepancies where applicable.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
Education
Diploma - Hospitality Management
TAFE QLD
2011
Certificate III - Hospitality Administration And Management
TAFE QLD
2010
Skills
- Converting Leads
- Software Troubleshooting
- Feasibility Studies
- Content Management Systems
- Customer Needs Assessments
- Digital Sales
- Product and Service Sales
- Business Planning
- Process Improvement
- Verbal and Written Communication
- Sales Expertise
- Event Planning
- Staff Management
Referees
Brea Alexandrou
Team Leader - Bupa Australia
Brea.Alexandrou@bupa.com.au
Janet Cobby
Team Leader - Bupa Australia
0449 097 646
Brank Fejzic
GM Sunnybank Community and Sports Club
0402 715 149
Timeline
Digital Coverfit Consultant
Bupa Health Insurance
02.2021 - Current
Health and Care Consultant
Bupa Health Insurance
03.2019 - 01.2021
Business Development Manager
QLD Lions Football Club
06.2009 - 02.2012
Assistant Finance and Administration Manager
Sunnybank Community And Sports Club
03.2005 - 01.2008
Diploma - Hospitality Management
TAFE QLD
Certificate III - Hospitality Administration And Management
TAFE QLD
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