Keeley Golding
Hammond Park,WA
Summary
Motivated, friendly, and hardworking individual, focused on delivering excellent customer service and always striving to learn new skills to grow as an employee. A fast learner who always thrives in new environments and excels in client and professional communication, administrative tasks and working as part of a team.
Overview
11
11
years of professional experience
Work History
CUSTOMER SUPPORT OFFICER
APM Communities
06.2023 - Current
- Handling walk in clients with excellent customer service and assisting them with their enquiries.
- Managing high call volumes while maintaining composure and professionalism under pressure.
- Always handling every interaction with empathy and understanding and focusing on finding solutions to assist NDIS participants.
CENTRE COORDINATOR
Dog & Groom
07.2022 - 06.2023
- Welcomed all customers with a friendly greeting and checked them into appointments while maintaining records of customer details
- Managed all phone calls, emails and online bookings, answering all customer questions and resolving any complaints or issues
- Managed bookings and staff schedules, delegating work and setting daily tasks as well as developing standard operating procedures and safety practices and implementing them with staff.
Receptionist/Administrative Assistant
Aston Accountants
08.2019 - 07.2022
- Welcomed all customers and handled general queries, as well as managing all incoming calls and maintaining admin email.
- Provided clerical support to company employees by preparing letters and reports and reconciling company bank statements and accounts received.
- Generated and processed invoices, managed payments and accounts owing and investigated discrepancies.
Tutor
.
01.2020 - 01.2022
Retail/nightfill
Spotlight
02.2015 - 08.2019
- Received and processed stock as well as a high-level of ecommerce orders.
- Worked as cashier, while simultaneously monitoring phone calls and handling customer concerns.
- Worked as a temporary supervisor, organised, and directed a team as well as managing a department.
Food Service Worker
Spearwood Chinese Restaurant
05.2013 - 01.2014
Food Service Worker
Coogee Plaza Fish & Chips
09.2012 - 01.2014
Education
High School Diploma -
Emmanuel Catholic College
Beeliar, WA01.2016
Skills
- Organised and responsible
- Self-motivated professional
- Enthusiastic
- Excellent Customer Service
Timeline
CUSTOMER SUPPORT OFFICER
APM Communities
06.2023 - Current
CENTRE COORDINATOR
Dog & Groom
07.2022 - 06.2023
Tutor
.
01.2020 - 01.2022
Receptionist/Administrative Assistant
Aston Accountants
08.2019 - 07.2022
Retail/nightfill
Spotlight
02.2015 - 08.2019
Food Service Worker
Spearwood Chinese Restaurant
05.2013 - 01.2014
Food Service Worker
Coogee Plaza Fish & Chips
09.2012 - 01.2014
High School Diploma -
Emmanuel Catholic College
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