Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Accomplishments
References
Timeline
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JENNIFER WILKIE

BULLI,NSW

Summary

Self-motivated and highly organised with experience as an allied health professional and in workplace rehabilitation and administration. Currently pursuing a Masters in Data Science to be able to combine health knowledge with a long-term passion for data analysis. Thrives when learning, researching, analysing and being challenged.

Overview

21
21
years of professional experience

Work History

CUSTOMER SUPPORT OFFICER

CS HEALTH
Woonona, NSW
06.2022 - Current
  • Respond promptly and professionally to customer enquiries, providing technical advice, general information and bookings support to customers via telephone and email.
  • Manage front desk operations including greeting visitors, answering questions or directing them appropriately.
  • Maintain up-to-date knowledge of company products, services, procedures, and regulations and train to new staff.
  • Develop relationships with customers through positive interaction.

SECRETARY – EXECUTIVE COMMITTEE - VOLUNTEER

CITY OF WOLLONGONG BRASS & WIND BANDS
Wollongong, NSW
01.2019 - Current
  • Compile agendas, prepare minutes of meetings, and distribute relevant materials to committee members.
  • Collect feedback from stakeholders on various initiatives undertaken by the committee.
  • Maintain an up-to-date database of contact information for all members of the organisation.
  • Act as a liaison between committee and external stakeholders.
  • Participate actively in brainstorming sessions aimed at developing strategies for upcoming projects.

ACCREDITED EXERCISE PHYSIOLOGIST & REHABILITATION CONSULTANT

CS HEALTH
Woonona, NSW
06.2019 - 05.2022
  • Conducted a range of Functional Capacity Evaluations for employees within the coal mining industry.
  • Developed and implemented individualized exercise programs for clients to meet their specific needs.
  • Collaborated with employers, medical professionals and other service providers to ensure appropriate support systems were in place for clients to return to work following injury.
  • Participated in clinical reviews of client progress towards achieving rehabilitation goals.

REHABILITATION CONSULTANT

PINNACLE REHAB
Sydney To Nowra, NSW
01.2018 - 06.2019
  • Managed a portfolio of Workers Compensation and CTP claims ensuring communication with employers, medical professionals, treatment providers and insurers of all relevant information while assisting the injured worker to return to work in the most safe and durable manner possible.
  • Prepared reports for the insurer and employer including return to work plans and initial assessment reports.
  • Educated injured workers and employers of their responsibilities under the NSW Workplace Health & Safety legislation.

MASTERS (RESEARCH) STUDENT

University of Wollongong
Wollongong, NSW
01.2017 - 01.2018
  • Reviewed journal articles, books, and other sources of information relevant to neonatal opioid withdrawal syndrome (NOWS) and wrote a literature review.
  • Designed and conducted experiments including data collection and analysis related to the treatment of NOWS.
  • Participated in grant writing initiatives to secure additional funding.
  • Managed laboratory activities, ensuring proper safety protocols were followed at all times.

OWNER / ACCREDITED EXERCISE PHYSIOLOGIST

BODY DYNAMICS ILLAWARRA
Bulli, NSW
01.2003 - 01.2016
  • Established and managed an Exercise Physiology Clinic performing all managerial and administrative duties in addition to working clinically as an Accredited Exercise Physiologist.
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.

Education

GradCert OH&S - Occupational Health & Safety

University of Newcastle
Newcastle, NSW
01.2003

BExSc&Rehab(HonsI) - Exercise Physiology & Rehabilitation

University of Wollongong
01.2001

MDSc - Data Science

University of New England
Armidale, NSW

Skills

  • Excellent written and verbal communication
  • Data evaluation and analytical skills
  • Highly organised and efficient
  • Strong attention to detail
  • Medical terminology knowledge
  • Problem-solving ability
  • Research skills
  • Very fast learner
  • Enjoys working in a team and individually
  • Abstract reasoning (95th percentile - CareerHunter)
  • Numerical reasoning (98th percentile - CareerHunter)
  • Verbal reasoning (95th percentile - CareerHunter)

Awards

  • 2020, City of Wollongong Brass Band President’s Award
  • 2017, City of Wollongong Brass Band President’s Award
  • 2001, UOW University Medal – Faculty of Health and Behavioural Sciences

Hobbies and Interests

  • Playing euphonium
  • Self-development
  • Reading
  • Long walks

Accomplishments

  • 2018 - Achieving a "Net Promoter Score" of 100 from injured workers and employers while working as a Rehabilitation Consultant while repeatedly exceeding billable hour target.
  • 2018 - Scoring 90% at annual review considering customer service, proactivity and teamwork.
  • 2017 and 2020 - President's Award - City of Wollongong Brass & Wind Bands

References

References available upon request.

Timeline

CUSTOMER SUPPORT OFFICER

CS HEALTH
06.2022 - Current

ACCREDITED EXERCISE PHYSIOLOGIST & REHABILITATION CONSULTANT

CS HEALTH
06.2019 - 05.2022

SECRETARY – EXECUTIVE COMMITTEE - VOLUNTEER

CITY OF WOLLONGONG BRASS & WIND BANDS
01.2019 - Current

REHABILITATION CONSULTANT

PINNACLE REHAB
01.2018 - 06.2019

MASTERS (RESEARCH) STUDENT

University of Wollongong
01.2017 - 01.2018

OWNER / ACCREDITED EXERCISE PHYSIOLOGIST

BODY DYNAMICS ILLAWARRA
01.2003 - 01.2016

GradCert OH&S - Occupational Health & Safety

University of Newcastle

BExSc&Rehab(HonsI) - Exercise Physiology & Rehabilitation

University of Wollongong

MDSc - Data Science

University of New England

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